topic Re: Very slow despite rebooting in Broadband

Very slow despite rebooting

Timwoolston — Mon, 19 Feb 2024 13:58:54 GMT

Download 10.7 upload 1.7 - very slow even after reboot

Re: Very slow despite rebooting

jamesn123 — Mon, 19 Feb 2024 14:10:25 GMT

@Timwoolston

Please post your router stats

Re: Very slow despite rebooting

linz851 — Mon, 19 Feb 2024 14:19:22 GMT

Mines exactly the same!! So annoying as I stream! bloody 1mbps dl speed... seriously I'm sooooo sick of SKy, Never get the 40mg im "promised" always low 30 and now below 5. I swear its the crappy equipment they send out. Every sku check says theres no issues.... yeah ok..

Re: Very slow despite rebooting

jamesn123 — Mon, 19 Feb 2024 14:22:24 GMT

@linz851
Would be useful if you could post your router stats on your own thread.

Re: Very slow despite rebooting

linz851 — Mon, 19 Feb 2024 14:23:29 GMT

Re: Very slow despite rebooting

linz851 — Mon, 19 Feb 2024 14:24:37 GMT

but surely this will help the OG's post be bumped.. On downtime... skys issues are rocketing with internet problems.. Maybe Sky needs to fix their rubbish service.

Re: Very slow despite rebooting

jamesn123 — Mon, 19 Feb 2024 14:27:16 GMT

@linz851

I only replied to it 15mins ago. Why on earth would it need bumping again?

Your stats suggest your connected at 49mbps download & 9mbps upload. Its not a perfect line as you have a minor sign of a line fault but should be getting more than your claimed 1mbps.

Can you run a speedtest on a device connected via ethernet and post the result here

Re: Very slow despite rebooting

linz851 — Mon, 19 Feb 2024 14:35:29 GMT

When I do checks via sky... it always says everything is running fine. Never ever says there is an issue even when my router has a red light...

Re: Very slow despite rebooting

Timwoolston — Mon, 19 Feb 2024 14:45:20 GMT

Re: Very slow despite rebooting

jamesn123 — Mon, 19 Feb 2024 15:05:20 GMT

@Timwoolston

Those are not your stats, please follow the instructions to the end.

Re: Very slow despite rebooting

Timwoolston — Mon, 19 Feb 2024 15:26:00 GMT

Sorry

Router Statistics

System Up Time: 01:34:40

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1183248 2759938 0 173190 6642519 01:32:28 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 77141 5956 0 27528 50 01:31:34 WLAN (5 GHz) Up 3462500 1996409 0 7195453 276830 01:31:26

Broadband Link Downstream Upstream Connection Speed (Kbps) 55000 13517 Line Attenuation (dB) DS1:12.1 DS2:28.9 DS3:44.5 US0:4.2 US1:22.4 US2:34.2 Noise Margin (dB) DS1:7.6 DS2:7.6 DS3:7.6 US0:6.5 US1:6.3 US2:6.3

Poll Interval:

Seconds (at least 3s):

Re: Very slow despite rebooting

jamesn123 — Mon, 19 Feb 2024 17:10:27 GMT

@Timwoolston

Your stats show a connection speed of 55mbps download & 13mbps upload. Your line is showing a minor fault which is why the speed is limited at 55mbps. I see you are using WiFi exclusively, have you tried running a speedtest over ethernet?

Re: Very slow despite rebooting

peter-marlow+1966 — Mon, 19 Feb 2024 18:52:39 GMT

Open reach supplied the line that the Internet is used on sky, Virgin and other Internet service providers rent it from them, if you have Netflix Open the app, go to get help and Open it scroll to the network checker run a test on there, also ring sky and tell them what is happening and ask them to send out an Open reach engineer, also how long have you had your hub ? You might need a new one

Re: Very slow despite rebooting

GD1 — Mon, 19 Feb 2024 18:56:02 GMT

@peter-marlow+1966 wrote:

Open reach supplied the line that the Internet is used on sky, Virgin and other Internet service providers rent it from them, if you have Netflix Open the app, go to get help and Open it scroll to the network checker run a test on there, also ring sky and tell them what is happening and ask them to send out an Open reach engineer, also how long have you had your hub ? You might need a new one

Incorrect, Virgin Media and other Altnets don't rent any Openreach capacity, they have their own Fibre or HFC networks.

Re: Very slow despite rebooting

peter-marlow+1966 — Mon, 19 Feb 2024 18:59:47 GMT

Is that why my brother who went full fibre to the property with Virgin media had an open reach engineer come and fit it, and why I had the same with my sky full fibre to the property

Re: Very slow despite rebooting

peter-marlow+1966 — Mon, 19 Feb 2024 19:00:56 GMT

Download speed 500mps , up load speed 72mps 55inch sky glass tv

Re: Very slow despite rebooting

peter-marlow+1966 — Mon, 19 Feb 2024 19:13:09 GMT

All master phone sockets are open reach

Re: Very slow despite rebooting

peter-marlow+1966 — Mon, 19 Feb 2024 19:41:53 GMT

Is that why some on here who is moving from Manchester to London is complaining about have to have a new contract because sky have to pay open reach to disconnect one service and connect the new one so sky can activate it once he has moved in

Re: Very slow despite rebooting

peter-marlow+1966 — Mon, 19 Feb 2024 20:42:06 GMT

Open reach engineer told me last month while he was in installing my fttp that by December next year the copper phone lines will be mostly gone and fibre optic lines will be replacing them

Re: Very slow despite rebooting

jamesn123 — Tue, 20 Feb 2024 10:01:40 GMT

@peter-marlow+1966
Doesn't matter what an engineer might have told you/what engineer turned up. Virgin & Openreach do not share lines. They may well commission engineers from either company to do work on what are essentially the same infrastructure but it is not shared.

Also we don't really need to know what internet speed you have & that you have Sky Glass on every single thread. One would suffice or perhaps put it in your signature rather than posting it in each thread.