topic Loosing Connection. in Broadband

Loosing Connection.

Sadlebags76 — Mon, 19 Feb 2024 17:38:59 GMT

3 to 4 times a day we loose connection. We turn off a the plug for 30 seconds. We press the reset buttom for 30 seconds, but still this is happening. What else can I do?

Re: Loosing Connection.

Highlinder — Mon, 19 Feb 2024 17:39:47 GMT

@Sadlebags76 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Loosing Connection.

Sadlebags76 — Mon, 19 Feb 2024 18:06:18 GMT

Thank you. I have done so and it doesn't find a fault. This is because at the minute it is ok. I'm not sure that I can run the test when the internet is down can?!

Re: Loosing Connection.

cookiemonsteruk — Mon, 19 Feb 2024 18:08:42 GMT

@Sadlebags76

You can run the service checker using 4g/5g mobile data and it will run diagnostics

Re: Loosing Connection.

cookiemonsteruk — Mon, 19 Feb 2024 18:11:08 GMT

@Sadlebags76

If it finds an external fault it should let you book an appointment directly to openreach

Re: Loosing Connection.

GaryD1 — Mon, 06 Oct 2025 13:48:21 GMT

No . Still cannot get my Sky Q to connect. Sky box making loud noises and keeps going off and on. Can someone help . This is becoming a problem in the house with no sky tv

Re: Loosing Connection.

JimM1 — Mon, 06 Oct 2025 14:56:08 GMT

@GaryD1 Have you called sky!