topic Re: Wi-Fi not working in Broadband

Wi-Fi not working

Cameron13 — Mon, 19 Feb 2024 12:45:03 GMT

My Sky app has told me that everthing looks good but my hub has two orange lights on, one for broadband and one for voice and I have no connection to the hub on any of my devices.

Re: Wi-Fi not working

jamesn123 — Mon, 19 Feb 2024 12:53:28 GMT

Hi @Cameron13

How long has it been like this? It may take the Sky checker a little while to pickup the problem.

We can always escalate your post to chat with a Sky advisor if needed.

Re: Wi-Fi not working

Cameron13 — Mon, 19 Feb 2024 12:57:35 GMT

Hi,

It's been like this all day, well since I got up at 6am this morning, it may have been off longer.

Re: Wi-Fi not working

jamesn123 — Mon, 19 Feb 2024 13:11:33 GMT

@Cameron13

I've escalated your post to Sky. Look out for a message on the forum

Re: Wi-Fi not working

Mr+Flibbles+86 — Mon, 19 Feb 2024 13:18:42 GMT

Thanks for escalating this. We’ve sent an invite to @Cameron13 to chat.