topic Re: Internet Disconnects when Landline Rings in Broadband

Internet Disconnects when Landline Rings

Poyle — Mon, 19 Feb 2024 12:39:33 GMT

Hi all,

The internet in the house sometimes drops out when our landline phone is called. If it does not drop completely, it will slow down to a crawl. We had an engineer in last year to take a look, as these things go, the issues were not present when we tested it by calling the house, and no issues were found.

Generally, the connection has been stable in recent months, but it will sometimes act up, slowing down and dropping. Resetting the router several times is required to fix this.

If anyone knows of any troubleshooting I can do on my end, that'd be great. Our setup is a Sky Broadband hub, connected to an Openreach master socket, via an ADSL microfilter. Router stats and logs are below.

Thanks,

Poyle.

Re: Internet Disconnects when Landline Rings

Chrisee — Mon, 19 Feb 2024 12:43:46 GMT

@Poyle the first thing to check is the line filter these can fail and replacements are cheap and are likely to cause issues.

Re: Internet Disconnects when Landline Rings

jamesn123 — Mon, 19 Feb 2024 12:52:46 GMT

@Poyle

Is your phone connected to the back of the hub or the telephone socket on the wall?

Re: Internet Disconnects when Landline Rings

Poyle — Mon, 19 Feb 2024 12:56:22 GMT

Its connected to the wall socket, via the microfilter

Re: Internet Disconnects when Landline Rings

Poyle — Mon, 19 Feb 2024 12:57:11 GMT

Thanks @Chrisee I'll get a new one and see if this helps at all

Re: Internet Disconnects when Landline Rings

jamesn123 — Mon, 19 Feb 2024 13:12:08 GMT

@Poyle
yeah I'd recommend a new microfilter as a first troubleshooting step