topic Re: LG TV Content Store in Broadband

LG TV Content Store

James+Edge — Sat, 10 Feb 2024 21:27:40 GMT

I own 4 LG TV's and all of them fail to connect to the LG content store and to download app updates.

I was recently sent a new router by Sky as I was experiencing slow speeds with my old router. Everything connected fine previously and worked but with the new router the TVs won't work with the LG App Store.

The TVs connect to the internet via the router and will update the TV and allow for streaming. Seemingly it's just the content store not working.

Has anyone else experienced this and have any suggestions to fix?

Re: LG TV Content Store

Chrisee — Sun, 11 Feb 2024 06:50:49 GMT

@James+Edge try signing out of the store on each TV then rdbooting the set by unplugging the TV until the power LED goes black then restarting and then signing in again.

Re: LG TV Content Store

James+Edge — Sun, 11 Feb 2024 07:04:48 GMT

Thanks for the advice @Chrisee

I've tried those steps and the problem persists. If I connect the tv to my mobile hotspot instead of sky broadband everything works. So I'm sure it's a sky broadband problem. But I haven't a clue what router settings would need changing?

Re: LG TV Content Store

Chrisee — Sun, 11 Feb 2024 09:37:52 GMT

@James+Edge my only other thought that it could be an IP address issue in.which case powering down the hub for an hour should get a different public IP. It is extremly odd.

Re: LG TV Content Store

James+Edge — Sun, 11 Feb 2024 21:55:05 GMT

Thanks for the further advice. I unplugged the router for a few hours and the IP has changed. But the LG TVs are still not able to access the content stores.

I'd be very grateful for some other suggestions?

Re: LG TV Content Store

jamesn123 — Tue, 13 Feb 2024 11:39:54 GMT

@James+Edge

Have you disabled Sky Shield?

Re: LG TV Content Store

James+Edge — Tue, 13 Feb 2024 13:46:04 GMT

@jamesn123 Yes this is disabled.

Re: LG TV Content Store

Kelsingra — Tue, 13 Feb 2024 15:03:30 GMT

Hey @James+Edge

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: LG TV Content Store

Lisa-P1987 — Tue, 13 Feb 2024 15:08:10 GMT

Thanks for escalating this. We’ve sent @James+Edge an invite to chat.

Re: LG TV Content Store

Addie15 — Thu, 15 Feb 2024 16:15:34 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, let us know so we can re-escalate this for you. Thanks.

Re: LG TV Content Store

Lisa-P1987 — Sun, 18 Feb 2024 11:29:42 GMT

Thanks for chatting to us @James+Edge . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: LG TV Content Store

Coopz1962 — Tue, 21 May 2024 16:16:51 GMT

I have a LG TV and a new sky router and the same issues. Also, Netflix keeps having connection issues. When I use my phone hot-spot all is fine. So not the LG tv having problems......

Re: LG TV Content Store

James+Edge — Tue, 21 May 2024 16:20:04 GMT

Hi @Coopz1962

@my issue was resolved. It was the Sky Shield settings causing the issue although Sky claimed it wasn't.

i found disabling or enabling the shield made no impact but there is an option to create a time schedule where it's disabled between 00:00 and 11:59 for example. Ie it's off during the hours you'd need to use the internet. This fixed things for me.

Re: LG TV Content Store

Coopz1962 — Wed, 22 May 2024 17:23:45 GMT

Thanks forbthe info. Will try that myself to see what happens.