https://helpforum.sky.com/t5/Broadband/My-broadband-has-gone-down-so-i-will-have-no-tv-broadband-or-phone-for-2-days-Thans-a-bunch-sky/m-p/4565752#M376581 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3975103">@DG47</a>&nbsp;appreciate it is frustrating but there many tens of millions of Openreach lines in the country and at any time several tens of thousands will have faults and unfortunately yours is one of them this weekend it is bad luck. Sky one of many isps that use the Openreach network so if you previous ISP used the same line the fault would have happened even if you had stayed with them and the repair would take the same time.</P> <P><BR />Openreach set SLAs for repairing line faults which for domestic lines is to repair within 2 working days after report or you are due compensation. What you use the line for doesn't matter as to Sky and Openreach it is a domestic connection. If you pay for a business connection the SLA is better but you will pay significantly more. &nbsp;</P> Sun, 18 Feb 2024 07:38:49 GMT Chrisee 2024-02-18T07:38:49Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-gone-down-so-i-will-have-no-tv-broadband-or-phone-for-2-days-Thans-a-bunch-sky/m-p/4565171#M376517 <P>New to sky so find this very frustrating&nbsp;</P> Sat, 17 Feb 2024 11:52:53 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-gone-down-so-i-will-have-no-tv-broadband-or-phone-for-2-days-Thans-a-bunch-sky/m-p/4565171#M376517 DG47 2024-02-17T11:52:53Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-gone-down-so-i-will-have-no-tv-broadband-or-phone-for-2-days-Thans-a-bunch-sky/m-p/4565218#M376518 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3975103">@DG47</a>&nbsp;</P> <P>How do you know it'll be down for two days?</P> Sat, 17 Feb 2024 12:19:25 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-gone-down-so-i-will-have-no-tv-broadband-or-phone-for-2-days-Thans-a-bunch-sky/m-p/4565218#M376518 Daniel0210 2024-02-17T12:19:25Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-gone-down-so-i-will-have-no-tv-broadband-or-phone-for-2-days-Thans-a-bunch-sky/m-p/4565731#M376574 <P>Do you have the my app on your&nbsp; phone, if so run a broadband&nbsp; service check for speed and any&nbsp; problems&nbsp; in the area&nbsp;</P> Sun, 18 Feb 2024 00:26:41 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-gone-down-so-i-will-have-no-tv-broadband-or-phone-for-2-days-Thans-a-bunch-sky/m-p/4565731#M376574 peter-marlow+1966 2024-02-18T00:26:41Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-gone-down-so-i-will-have-no-tv-broadband-or-phone-for-2-days-Thans-a-bunch-sky/m-p/4565752#M376581 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3975103">@DG47</a>&nbsp;appreciate it is frustrating but there many tens of millions of Openreach lines in the country and at any time several tens of thousands will have faults and unfortunately yours is one of them this weekend it is bad luck. Sky one of many isps that use the Openreach network so if you previous ISP used the same line the fault would have happened even if you had stayed with them and the repair would take the same time.</P> <P><BR />Openreach set SLAs for repairing line faults which for domestic lines is to repair within 2 working days after report or you are due compensation. What you use the line for doesn't matter as to Sky and Openreach it is a domestic connection. If you pay for a business connection the SLA is better but you will pay significantly more. &nbsp;</P> Sun, 18 Feb 2024 07:38:49 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-gone-down-so-i-will-have-no-tv-broadband-or-phone-for-2-days-Thans-a-bunch-sky/m-p/4565752#M376581 Chrisee 2024-02-18T07:38:49Z