topic Re: Help in Broadband

Help

SteveGOC — Sat, 17 Feb 2024 16:34:09 GMT

My iPad is telling me that my router is WEP and that it is not secure, is this correct?

Re: Help

daveNOS — Sat, 17 Feb 2024 16:50:18 GMT

@SteveGOC It will be incorrect unless you are using a router that is very old, all current Sky routers use wpa2 as standard.

Re: Help

SteveGOC — Sat, 17 Feb 2024 17:48:23 GMT

Well I have had the router a while not sure how long, do you know if sky replace or am I expecting too much?

Re: Help

TimmyBGood — Sat, 17 Feb 2024 17:54:30 GMT

@SteveGOC

All the in-support Hubs (dating from 2013 onwards) should run WPA2. The new Max Hub has WPA3.

Re: Help

SteveGOC — Sat, 17 Feb 2024 18:07:12 GMT

So who do I need to email?

Re: Help

daveNOS — Sat, 17 Feb 2024 18:30:11 GMT

@SteveGOC You can't email anyone at Sky, have you had your current router more than 10 years? if not its unlikely Sky would replace it as it has industry standard security.

Re: Help

SteveGOC — Sat, 17 Feb 2024 18:47:29 GMT

I can't see the router being 10 years old but I haven't got any record, I have checked the broadband connection and it is telling me that the router is WEP and should be reconfigured. I really don't have a clue.

Re: Help

peter-marlow+1966 — Sun, 18 Feb 2024 00:11:19 GMT

Ring sky and ask them about a replacement

Re: Hel

Chrisee — Sun, 18 Feb 2024 07:25:58 GMT

@SteveGOC which Sky hub on this page https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have ? If it is any of these they support WPA2 or better by default.A very few customers still have ancient routers from before Skky Broadband really was a thing but those Sky branded hubs all default to WPA2 which is considered secure. However Apple products are known to give security warnings as they support WPA3 which few routers do as yet.

You can check the wifi security for yourself by typing 192.168.0.1 into a browser which will open the hub's web interface. You need to click on the Wifi tab and log in for the first two the log in is username admin, password is thecwifi password on the label. The other two the username is admin and the password is sky. The WiFi tab will show the security level.