topic Re: Returning broadband equipment in Broadband

Returning broadband equipment

NickB31 — Sat, 17 Feb 2024 16:14:51 GMT

I left Sky Broadband (couldn't get Sky WiFi max). I got sent a return envelope, but:

a. It asks for my Sky Q Hub but I'm not leaving sky tv.

b. It isn't big enough to fit the two boxes (router and booster), plus cables.
Can I get another return envelope please?

Re: Returning broadband equipment

caesarome — Sat, 17 Feb 2024 16:20:43 GMT

@NickB31

It should be asking you to return your broadband hub.

You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Returning broadband equipment

Daniel0210 — Sat, 17 Feb 2024 16:28:24 GMT

@NickB31 wrote:

It asks for my Sky Q Hub but I'm not leaving sky tv.

@NickB31

Your Sky Q hub is your router.

Re: Returning broadband equipment

Whitneyfulford — Wed, 16 Oct 2024 20:21:36 GMT

I need to find out if I can return my max booster when the technician came he said I didn't need it only to signed up for a new contract didn't realise I didn't need the booster