topic Re: Issues with the app and moving address in Broadband

Issues with the app and moving address

Par17001299 — Fri, 16 Feb 2024 15:30:35 GMT

Good afternoon,

Im moving at the end of the month, and i have spoken to someone at sky, and they have booked for an engineer to attend my new property, however on the order log there is only my current address down, so im not sure if they will attend my new property or my current property.

Any advice on what is actually going off would be much appreciated.

Re: Issues with the app and moving address

Mr+Flibbles+86 — Sat, 17 Feb 2024 08:13:18 GMT

Hi there @Par17001299, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issues with the app and moving address

TimmyBGood — Sat, 17 Feb 2024 09:22:33 GMT

@Par17001299 wrote:

so im not sure if they will attend my new property or my current property.

There's no attendance at the current address for a Home Move. Sky customers are expected to unplug and remove any Sky equipment and take this with them to the new property: only an Openreach ONT (for FTTP broadband) and Sky satellite dish with dish cabling is left behind.

Re: Issues with the app and moving address

Mr+Flibbles+86 — Mon, 19 Feb 2024 08:26:04 GMT

We are still looking to help you @Par17001299 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks