topic Cannot log on overnight? in Broadband

Cannot log on overnight?

Dean2613 — Fri, 16 Feb 2024 18:40:21 GMT

I cannot use the internet over night before 0600am , not sure if there is settings that need to be adjusted!! Also internet continually drops out and so cannot connect ?

Re: Cannot log on overnight?

TimmyBGood — Fri, 16 Feb 2024 18:50:49 GMT

@Dean2613

If you have Sky Q television, WiFi dropping between 02:30 and 05:45 is typically a side effect of the Eco setting on the main Q box.

https://www.sky.com/help/articles/using-the-standby-settings

Re: Cannot log on overnight?

Dean2613 — Fri, 16 Feb 2024 18:56:54 GMT

Thanks for that but why would the sky q be effecting the internet as they are separate systems, or so I thought ?

Re: Cannot log on overnight?

TimmyBGood — Fri, 16 Feb 2024 19:01:56 GMT

@Dean2613

When Sky is the ISP any Q television box (including Q Minis) rebroadcasts the WiFi signal from the Hub as a 'hotspot', but this function doesn't work when the main box is in its low power mode. A device which gets its signal from a Q box rather than the Hub can drop offline at that point.

Re: Cannot log on overnight?

TimmyBGood — Fri, 16 Feb 2024 19:02:51 GMT

@Dean2613

Changing the power saving setting on the main Q box stops this WiFi drop.

Re: Cannot log on overnight?

Dean2613 — Sat, 17 Feb 2024 16:28:07 GMT

many thanks will give it a go

regards