topic Re: Wi-Fi jamming/interference in Broadband

Wi-Fi jamming/interference

robert6789 — Thu, 15 Feb 2024 23:40:57 GMT

Hello, as a Sky customer, what actions can I take against my neighbor behind the wall who is interfering with my wireless connection? The visit of SKY engineers confirmed my suspicions. Occasionally every day, and previously for whole days, the Wi-Fi connection was disconnected even though the router showed all the lights in green. All wireless devices do not work or jam. How can I enforce my rights as I cannot use the services? which pay.

I have screenshots made by SKY engineers on the 2.4 g and 5 g bands, which clearly show interference from the neighbor next door.
I will be grateful for your advice

Re: Wi-Fi jamming/interference

Chrisee — Fri, 16 Feb 2024 07:05:56 GMT

@robert6789 it appears buying jamming equipment is quite easy as there are legitimate issues. However the regulator is Ofcom but wherher you can get them to take enforcement action is probably unlikely but see https://www.ofcom.org.uk/complaints/complain-about-wireless-interference/interference-to-wireless-devices-at-home.

You could take civil legal action but I would seek some advice possibly from Cirizens Advice or a so,licitor before doing do but like all disputes between neighbours taking action can make things worse. Technically you can probably block the jamming signal by using metal foil. Have you tried talking to your neighbour and explaining the problem or at least find out why they are doing it?

Re: Wi-Fi jamming/interference

peter-marlow+1966 — Fri, 16 Feb 2024 14:34:20 GMT

Just a suggestion you could try ringing sky and speaking to them about getting the new sky hub, not sure if it will help but once you have it setup you go on the my app and it will tell you what devices are connected to your hub, and if you don't recognise any of them you thought the app can pause them and only you can unpause them, you can also remove them, also what broadband do you have, if you can get full fibre to the property it might be harder for them to jam it, but also so by the sounds of things he is stealing your wifi which you are paying for and not getting

Re: Wi-Fi jamming/interference

TimmyBGood — Fri, 16 Feb 2024 14:40:59 GMT

@peter-marlow+1966 wrote:

it will tell you what devices are connected to your hub, and if you don't recognise any of them you thought the app can pause them and only you can unpause them, you can also remove them,

That's only the case where devices have sucessfuly linked to the WiFi coming from the Hub: if the neighbours have a way to do that (particularly over WPA3) then there's something much more suspicious going on.

Re: Wi-Fi jamming/interference

TimmyBGood — Fri, 16 Feb 2024 14:43:09 GMT

@peter-marlow+1966 wrote:

but also so by the sounds of things he is stealing your wifi which you are paying for and not getting

Again, only if they have WiFi credentials (or, conceivably, there's unencrypted Powerline networking in use)

Simple inadvertent wireless interference or possibly malicious disruption is rather more likely.

Re: Wi-Fi jamming/interference

TimmyBGood — Fri, 16 Feb 2024 15:10:13 GMT

@robert6789

The URL which @Chrisee posted has a stray dot at the end: try this one

https://www.ofcom.org.uk/complaints/complain-about-wireless-interference/interference-to-wireless-devices-at-home

However, it would be extremely unusual for Ofcom to get involved.

Re: Wi-Fi jamming/interference

TimmyBGood — Fri, 16 Feb 2024 15:16:17 GMT

@robert6789 wrote:

I have screenshots made by SKY engineers on the 2.4 g and 5 g bands, which clearly show interference from the neighbor next door.

Note that 'interference' is not 'jamming' unless it's intentional and therefore (presumably) malicious. Inadvertent disruption of neighboring WiFi is pretty much a fact of life these days.

Re: Wi-Fi jamming/interference

peter-marlow+1966 — Fri, 16 Feb 2024 17:23:35 GMT

If you get the sky wifi max hub, which I have you can do what I have said, you can pause devices from the my sky app so if you have children you can pause the wifi connection to the device so the can to not connect to it until you unpause it so the go to sleep say it show what is connected and what has been connection to your hub, but ethernet cable or wifi

Re: Wi-Fi jamming/interference

TimmyBGood — Fri, 16 Feb 2024 18:27:42 GMT

@peter-marlow+1966

Certainly, but those are by definition 'authorised' devices (as in the user knows the credentials for the WiFi)

If unauthorised devices are attached to the Hub, there's a deeper problem.

Re: Wi-Fi jamming/interference

peter-marlow+1966 — Fri, 16 Feb 2024 18:34:18 GMT

I didn't know that but I was just trying to help out

Re: Wi-Fi jamming/interference

jamesn123 — Mon, 19 Feb 2024 10:00:02 GMT

@peter-marlow+1966 wrote:

if you can get full fibre to the property it might be harder for them to jam it

No, whether or not you have full fibre makes no difference to the ability of someone being able to jam your WiFi signal.