https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Shield/m-p/4564270#M376388 <P>When trying to change my broadband shield settings (turn off safe search) I'm being met with an error message "We're sorry - there's been a problem).</P><P>&nbsp;</P><P>is there a way to stop this?</P> Fri, 16 Feb 2024 10:36:05 GMT Fgibson808 2024-02-16T10:36:05Z https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Shield/m-p/4564270#M376388 <P>When trying to change my broadband shield settings (turn off safe search) I'm being met with an error message "We're sorry - there's been a problem).</P><P>&nbsp;</P><P>is there a way to stop this?</P> Fri, 16 Feb 2024 10:36:05 GMT https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Shield/m-p/4564270#M376388 Fgibson808 2024-02-16T10:36:05Z https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Shield/m-p/4564290#M376395 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3974386">@Fgibson808</a>&nbsp;check you are signing in with the Sky id linked to the account. If yout using the My Sky app try the My Sky website or vice versa they both have off days if really stuck give Sky a call.</P> Fri, 16 Feb 2024 11:01:15 GMT https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Shield/m-p/4564290#M376395 Chrisee 2024-02-16T11:01:15Z