topic Re: how do I connect my router in Broadband

how do I connect my router

yerweepal — Wed, 14 Feb 2024 17:35:53 GMT

I have just signed up for sky. Is the hub just plugged into a mains socket and that is it?

Re: how do I connect my router

cookiemonsteruk — Wed, 14 Feb 2024 17:38:59 GMT

@yerweepal

What package have you opted for

Superfast fttc requires a openreach mastersocket

Ultrafast fttp requires an ont. If you don't have one is will be installed on the day of activation

Re: how do I connect my router

yerweepal — Wed, 14 Feb 2024 17:40:46 GMT

I have opted for ultrafast+ 500

Re: how do I connect my router

cookiemonsteruk — Wed, 14 Feb 2024 17:42:49 GMT

@yerweepal

When is you activation date?

Has this ont been installed

Re: how do I connect my router

yerweepal — Wed, 14 Feb 2024 17:57:45 GMT

I will also have hub 4.2 supplied

Re: how do I connect my router

cookiemonsteruk — Wed, 14 Feb 2024 18:01:14 GMT

@yerweepal

Have you received a conversion kit ethernet cable? This will connect from lan 4 on the sky hub to the ont when installed

Again when is your activation date?

Re: how do I connect my router

yerweepal — Wed, 14 Feb 2024 18:02:44 GMT

I have not had an ONT fitted, and no mention has been made of it. Activation date is 25/ 3/24. It is a 4.2 hub

Re: how do I connect my router

cookiemonsteruk — Wed, 14 Feb 2024 18:06:18 GMT

@yerweepal

@yerweepal wrote:

I have not had an ONT fitted, and no mention has been made of it. Activation date is 25/ 3/24. It is a 4.2 hub

Thats a long wait . The ont pictured above will be the last thing to be installed by openreach. After which they contact sky to activate you

Re: how do I connect my router

yerweepal — Wed, 14 Feb 2024 18:06:20 GMT

I have not had a conversion kit supplied for activation on 25/march/24

Re: how do I connect my router

yerweepal — Wed, 14 Feb 2024 18:08:27 GMT

The wait was my choice and no mention has been made so far

Re: how do I connect my router

cookiemonsteruk — Wed, 14 Feb 2024 18:10:32 GMT

@yerweepal

Thats strange the hub is sent out usually to be with you the day before activation. The conversion kit is usually the first. Enter your full address below in the link and post the notes under the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: how do I connect my router

cookiemonsteruk — Wed, 14 Feb 2024 18:16:31 GMT

@yerweepal

Ah, if it was your choice little posting the info. That would only give info relating to issues on openreach end 👍

Re: how do I connect my router

yerweepal — Wed, 14 Feb 2024 18:19:47 GMT

I am sorry, I do not fully understand this answer. Is there possibly some spelling mistakes

Re: how do I connect my router

cookiemonsteruk — Wed, 14 Feb 2024 18:22:15 GMT

@yerweepal

Meant to say theres little point posting the info requested from the link as that only applies to delays from openreach

Re: how do I connect my router

yerweepal — Wed, 14 Feb 2024 18:25:53 GMT

I do have an ONT box, which was fitted when I actually had BT internet

Re: how do I connect my router

cookiemonsteruk — Wed, 14 Feb 2024 18:30:24 GMT

@yerweepal

Now you are only missing an ethernet cable.. Just sit back and relax and just post here closer to the time if there are any further issues.

P.S. glad you sorted that bit about the 12GB cap. 👍