topic Broadband installation issue in Broadband

Broadband installation issue

RobeAtAppleton — Wed, 14 Feb 2024 15:09:43 GMT

I was supposed to start with Sky Stream on 1st Feb. They discovered I had no BT telephone box ( must have been removed by previous owner) so I ended up following a visit by Openreach who took photos etc receiving word thatbit will be possibly 15th Feb before Openreach come to lay a line.meanwhile we are without Broadbsnd ( so no WiFi folks!!) Our Cell phones are eating money on 4G...a d no sky. TV is basic Free view. I've had no further communications from Sky ( like for instance "ok after the openreach have been we'll be there immediately to set up your broadband " i mean that would be good to be told). And I can locate nothing in the FAQ's that represents what we are experiencing!

I'd also like assurances that my 18 month contract eont start until I get broadband a d TV please! **Do Sky read these posts** I need someone to contact me. HELP!! ANYONE??

Re: Broadband installation issue

jamesn123 — Thu, 15 Feb 2024 10:17:24 GMT

@RobeAtAppleton

If someone has removed a line at a property this is quite normal to happen. Depending on Openreach availability in your area it could take weeks for works to be organised & completed. Especially if specialist teams or council permission is required.

Your contract does not start until activation day.

Re: Broadband installation issue

TimmyBGood — Thu, 15 Feb 2024 12:34:50 GMT

@RobeAtAppleton

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.