https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562433#M376098 <P>Thanks for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3860310">@AJones97</a></SPAN> &nbsp;an invite to chat.</P> Wed, 14 Feb 2024 09:55:45 GMT Lisa-P1987 2024-02-14T09:55:45Z https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562040#M376042 <P>My Internet connection keeps dropping out seemingly every 15 mins or so. The Internet light on my box does about 4 cycles of orange flashing before going solid and is rather frustrating at this point. My download speed is also far below what I've been guaranteed through the superfast package I will post router stats below.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240213_185934_Chrome.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/97268i956DAC64F4A78445/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240213_185934_Chrome.jpg" alt="Screenshot_20240213_185934_Chrome.jpg" /></span></P><P> </P> Tue, 13 Feb 2024 19:10:02 GMT https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562040#M376042 AJones97 2024-02-13T19:10:02Z https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562048#M376043 <P> I have tried to run tests through the sky app but have been of no help. My guaranteed download&nbsp; speed&nbsp; is in the 30s but hasn't gotten close&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240213_190016_MySky.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/97270i5EADBEFBCF48ED97/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240213_190016_MySky.jpg" alt="Screenshot_20240213_190016_MySky.jpg" /></span></P><P> </P> Tue, 13 Feb 2024 19:13:54 GMT https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562048#M376043 AJones97 2024-02-13T19:13:54Z https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562084#M376050 <P>The noise is a bit high. Has it always been like this? It might just be the distance to the exchange and not much you can do about it.&nbsp;</P> Tue, 13 Feb 2024 19:55:07 GMT https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562084#M376050 sonicares 2024-02-13T19:55:07Z https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562095#M376055 <P>It's only been in the last month or so. An engineer came out and replaced the modem after they noticed how slow it had become. But I've never had such rapid disconnects like this before. It was OK when it used to happen once every few month and in early morning but now I don't know how the quality could've dropped so badly over this period&nbsp;</P> Tue, 13 Feb 2024 20:01:15 GMT https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562095#M376055 AJones97 2024-02-13T20:01:15Z https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562324#M376083 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3860310">@AJones97</a>&nbsp;from the hub's stats you posted you have a seriously sick line that needs an engineer's attention so I have escalated your post&nbsp;to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.</P> <P>&nbsp;</P> Wed, 14 Feb 2024 07:19:36 GMT https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562324#M376083 Chrisee 2024-02-14T07:19:36Z https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562413#M376096 <P>I will keep an eye on my notifications, thank-you very much. The help is much appreciated.</P> Wed, 14 Feb 2024 09:35:50 GMT https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562413#M376096 AJones97 2024-02-14T09:35:50Z https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562433#M376098 <P>Thanks for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3860310">@AJones97</a></SPAN> &nbsp;an invite to chat.</P> Wed, 14 Feb 2024 09:55:45 GMT https://helpforum.sky.com/t5/Broadband/Slow-download-speed-and-internet-losing-connection/m-p/4562433#M376098 Lisa-P1987 2024-02-14T09:55:45Z