topic Re: Internet is buffering upstairs in Broadband

Internet is buffering upstairs

Natasha111 — Tue, 13 Feb 2024 14:01:39 GMT

Hi, we went live this morning and the Internet is not working in my bedroom, it keeps buffering and shutting down

Re: Internet is buffering upstairs

jamesn123 — Tue, 13 Feb 2024 14:50:50 GMT

Does it work fine in other areas? If so it just sounds like a WiFi range issue.

If you want Sky boosters you'd need to have the Sky Broadband Boost or Sky Max subscription to claim boosters. Otherwise you ar elooking at 3rd party options to increase coverage

Re: Internet is buffering upstairs

TimmyBGood — Tue, 13 Feb 2024 14:56:28 GMT

@Natasha111

And note that Sky typically won't entertain a claim against the WiFi Guarantee (Broadband Boost) / Enhanced WiFi Guarantee (Wifi Max) for the first couple of weeks after activation.

Unfortunately the default 'Wall to Wall WiFi Guarantee' is actually no such thing.

Re: Internet is buffering upstairs

sonicares — Tue, 13 Feb 2024 19:57:42 GMT

Depending on how far you are from the router, you might need a wifi extender.