topic Re: Connection to the broadband in Broadband

Connection to the broadband

Woju82 — Mon, 12 Feb 2024 13:01:01 GMT

Hi. Today should be my activation day. I have my equipment, openreach put box outside of building. Today should be my sky broadband be live. No one from Sky didn't came. How I can contact with someone? What's going on? Thanks

Re: Connection to the broadband

TimmyBGood — Mon, 12 Feb 2024 13:05:01 GMT

@Woju82 wrote:

Hi. Today should be my activation day. I have my equipment, openreach put box outside of building.

If that's FTTP then you're probably waiting for a fusion-splicing team to be available: unfortunately this can be problematic as trained personnel from both Openreach and Sky are in short supply.

Re: Connection to the broadband

cookiemonsteruk — Mon, 12 Feb 2024 13:05:19 GMT

@Woju82

What broadband package have you opted for . Superfast fttc or ultrafast fttp?

Has a fibre optic ont been installed

What time was the engineer due?

Re: Connection to the broadband

Woju82 — Mon, 12 Feb 2024 13:31:16 GMT

Today engineer feom openreach been here, put a box outside of building and now someone from sky should connect equipment I've got and all should be on live today. That was a deal

Re: Connection to the broadband

WERONIKA15 — Mon, 12 Feb 2024 13:56:49 GMT

Hi , whats time someone coming todayto conect my broadband ??. Im waiting since morning and still nobody thurn up !

Re: Connection to the broadband

GD1 — Mon, 12 Feb 2024 14:02:52 GMT

@WERONIKA15 No one on the forum can tell you what time they will arrive as we are all customers here.

Re: Connection to the broadband

TimmyBGood — Mon, 12 Feb 2024 14:17:47 GMT

@Woju82

Unfortunately it's not exactly unknown for personnel to become unavailable, or for their earlier scheduled jobs to take longer than expected.

Re: Connection to the broadband

Woju82 — Tue, 13 Feb 2024 15:20:03 GMT

After i spoke with sky, rhey change now my activation date for 12th march. Not sure whats happening. Looks like because openreach they have some delays to do them job, they also not contacted with sky on time so now, some how they decided to move my date with a month delay. So I'll stay without broadband in home for all that time because noone takes responsibility for deals been made. Not sure what else I can do. So sad and bad experience for a new sky customer

Re: Connection to the broadband

TimmyBGood — Tue, 13 Feb 2024 17:11:47 GMT

@Woju82 wrote:
So I'll stay without broadband in home for all that time because noone takes responsibility for deals been made.

Unfortunately activation dates are never actually guaranteed: that's just not realistic.

You should be in line to receive the delayed activation compensation after the service goes live.