topic Sky Broadband Hub Delivery in Broadband

Sky Broadband Hub Delivery

Gillespie1 — Mon, 12 Feb 2024 10:51:48 GMT

My Sky Broadband was activated on the 7th Feb but my hub is still awaiting dispatch, how long does it usually take for dispatch after the activation date as I'm currently still using a dongle?

Re: Sky Broadband Hub Delivery

Chrisee — Mon, 12 Feb 2024 12:12:08 GMT

@Gillespie1 you need to chase Sky up as it sounds like something's wrong. To help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky Broadband Hub Delivery

Gillespie1 — Mon, 12 Feb 2024 12:22:54 GMT

Thank you, I had been through a number of contact numbers but hadn't got anywhere.

Re: Sky Broadband Hub Delivery

Lisa-P1987 — Mon, 12 Feb 2024 15:07:04 GMT

Thanks for escalating this. We’ve sent @Gillespie1 an invite to chat.

Re: Sky Broadband Hub Delivery

Gillespie1 — Mon, 12 Feb 2024 15:20:46 GMT

@Lisa-P1987 Hi, I've clicked the message icon to reply but it say's none of the users have PM enabled

Re: Sky Broadband Hub Delivery

Highlinder — Mon, 12 Feb 2024 15:27:36 GMT

@Gillespie1 You should be able to see a chat bubble that comes up in one of the corners of the screen that is the place that you have to speak to the advisor.

Re: Sky Broadband Hub Delivery

Lisa-P1987 — Mon, 12 Feb 2024 15:32:38 GMT

I can see you have engaged with the chat now

Re: Sky Broadband Hub Delivery

Daniel0210 — Mon, 12 Feb 2024 15:33:58 GMT

@Gillespie1
You should see the blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Broadband Hub Delivery

Lisa-P1987 — Thu, 22 Feb 2024 14:50:17 GMT

Thanks for chatting to us @Gillespie1 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks