topic Re: Fibre broadband regular outage in Broadband

Fibre broadband regular outage

Billc1952 — Sun, 11 Feb 2024 10:37:01 GMT

Every morning our Ultrafast fibre drops out for about 30 mins. This means our security cameras go offline. Can anybody give me some indication as to what is going on please?

Re: Fibre broadband regular outage

Highlinder — Sun, 11 Feb 2024 14:32:29 GMT

@Billc1952 Does this happen at the same time every morning?

Re: Fibre broadband regular outage

Billc1952 — Sun, 11 Feb 2024 14:48:06 GMT

Yes, it seems to be. This has been happening for a couple of years, even before we switched to fibre. Just thought it was the camera system that had a problem. My wife has been ill for a few days and sitting up at night and she noticed the internet goes down and she has to use her phone as a hotspot.

Re: Fibre broadband regular outage

Highlinder — Sun, 11 Feb 2024 17:10:09 GMT

@Billc1952 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Fibre broadband regular outage

Billc1952 — Sun, 11 Feb 2024 18:04:07 GMT

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Re: Fibre broadband regular outage

peter-marlow+1966 — Sun, 11 Feb 2024 20:00:27 GMT

When you say you have fibre broadband, do you have full fibre to the property, or just fibre broadband as that is fibre to the cabinet in the street and copper wire to you house and your router will be plugged in to the open reach box with the phone socket aswell, if you have full fibre to the property then you will have an o n t box in the house and a grey open reach box outside the house

Re: Fibre broadband regular outage

peter-marlow+1966 — Sun, 11 Feb 2024 20:01:53 GMT

Also sky full fibre starts at 145mps and goes up to 900mps , what speed are you getting ?

Re: Fibre broadband regular outage

Highlinder — Sun, 11 Feb 2024 21:31:16 GMT

@Billc1952Connection has been up for around 183 hours, but that router uptime is a lot. Might be time to give it a re-boot and see if the connection settles down.

Re: Fibre broadband regular outage

peter-marlow+1966 — Mon, 12 Feb 2024 06:22:04 GMT

Think you misunderstood stood me sky full fibre has 3 different bundles the first is 134mps, the second is 500mps and the three is 900mps , I am on full fibre to the property at 500mps, with a 55inch sky glass tv , you can if you have Netflix go on there go to get help, go to check your network and do a speed test

Re: Fibre broadband regular outage

peter-marlow+1966 — Mon, 12 Feb 2024 06:33:35 GMT

Open the my sky app and do a service check on there aswell

Re: Fibre broadband regular outage

peter-marlow+1966 — Mon, 12 Feb 2024 06:58:23 GMT

Also of its going off at the same time every night just before it happens check the lights on the optical network terminal see if they go off should be 2 solid green and 1 flashing green,

Re: Fibre broadband regular outage

Billc1952 — Mon, 12 Feb 2024 08:48:54 GMT

Will re boot and see what happens.

thanks

Re: Fibre broadband regular outage

Billc1952 — Mon, 12 Feb 2024 08:52:11 GMT

@peter-marlow+1966 not sure why you think I have not understood you?

we have full fibre and as you can see from the stats I posted yesterday I am getting 159 mps.

Re: Fibre broadband regular outage

jamesn123 — Tue, 13 Feb 2024 11:43:00 GMT

@Billc1952

Do you have Sky Q? THat could be causing it

Re: Fibre broadband regular outage

Billc1952 — Tue, 13 Feb 2024 13:11:53 GMT

@jamesn123 Yes, we do have Sky Q. Do it need to check setting on that? Seems to be about 3 am every morning.

Re: Fibre broadband regular outage

TimmyBGood — Tue, 13 Feb 2024 13:24:57 GMT

@Billc1952 wrote:

Seems to be about 3 am every morning.

When your Sky Q box is installed, it's set to Eco. This is the recommended setting as the box consumes less energy by going into low power mode between 2.30am and 5:45am.

https://www.sky.com/help/articles/using-the-standby-settings

If the main Q box is in its low power mode then neither it or any Mini boxes will be acting as wireless hotspots (and the 'Q mesh' will drop) so any WiFi client devices using that functionality for their connection will go offline.

Re: Fibre broadband regular outage

jamesn123 — Tue, 13 Feb 2024 13:22:24 GMT

@Billc1952

Yes it sounds like Eco mode is causing your issue.

@TimmyBGood's Post explains how to manage it

Re: Fibre broadband regular outage

Billc1952 — Tue, 13 Feb 2024 13:52:27 GMT

Thanks everybody, I have changed to Active and see what happens in the morning.👍

Re: Fibre broadband regular outage

Billc1952 — Thu, 15 Feb 2024 19:26:51 GMT

Has been two days without a drop out since changing the Q box settings. So big thanks to all who suggested this was the issue.