topic Re: Return Package Required in Broadband

Return Package Required

Garrence — Sun, 11 Feb 2024 19:46:01 GMT

Hi, My broadband contract ended on 6 February and I received a single return package yesterday. However I have two devices but can't see where to order a second. I have spent too long chatting with the bot, can someone send me in the right direction? Gar

Re: Return Package Required

Daniel0210 — Sun, 11 Feb 2024 20:02:33 GMT

@Garrence

What two items? You should only have one router to return.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return Package Required

Garrence — Sun, 11 Feb 2024 20:17:57 GMT

The broadband booster is the additional item

Re: Return Package Required

Garrence — Sun, 11 Feb 2024 20:32:11 GMT

@Daniel0210 In addition to the hub I had the hub booster. I need a return package for that but can't see where to request another. I'm not planning to pay for a service Sky should provide.

Re: Return Package Required

Daniel0210 — Sun, 11 Feb 2024 20:47:53 GMT

@Garrence

Please re-read my post above particularly paragraphs 2 & 3.

Re: Return Package Required

Garrence — Sun, 11 Feb 2024 20:54:13 GMT

@Daniel0210 I see what you are saying but if Sky can send one return package, surely they can send two?

Re: Return Package Required

Daniel0210 — Sun, 11 Feb 2024 20:57:31 GMT

@Garrence
Again, as stated in first post… If you haven’t anything suitable contact Sky again and ask if they’ll re-send.

Re: Return Package Required

Garrence — Sun, 11 Feb 2024 20:59:57 GMT

@Daniel0210 easier said than done. I've been directed here by the bot as it didn't understand when I typed 'i need to talk to an agent'

Re: Return Package Required

Daniel0210 — Sun, 11 Feb 2024 21:03:28 GMT

@Garrence

You need to persevere on the phone, don't accept a text being sent, don't say anything else and eventually you'll be placed in the queue.

edit- are you in UK or ROI?

Re: Return Package Required

Garrence — Sun, 11 Feb 2024 21:03:48 GMT

@Daniel0210 that's really helpful