topic Phone line needs to be moved in Broadband

Phone line needs to be moved

RKH6898 — Sun, 11 Feb 2024 12:14:25 GMT

Hi people

I am currently having work done on my house. I currently have 3 phone lines in the house but only 1 can be used as it's the only 1 next to a socket to plug to Router in to.

The problem I'm now facing is all the wires are affixed to the current Architrave and been painted over many a time and the Architrave is due to be replaced.

I am worried that if I try pry them off I'll damage to cable and have no Internet.

How do I arrange to get an engineer out to have the cables re run elsewhere and so the router doesn't have to be behind our bed anymore!

Sorry for long message

Thanks

Ryan

Re: Phone line needs to be moved

TimmyBGood — Sun, 11 Feb 2024 13:34:13 GMT

@RKH6898

Only a move of the master socket can be booked with Openreach by Sky, for a fee. Extension cabling is entirely the responsibility of the householder, and neither the ISP/telco or Openreach will touch that, not will they make good any existing cabling or damage caused by its removal.

It's perhaps worth noting that internal extensions effectively become obsolete once telephony over IP arrives.

Re: Phone line needs to be moved

peter-marlow+1966 — Sun, 11 Feb 2024 20:13:15 GMT

Run a check on line with your post code to see if you can get fttp, full fibre to the property, if you can then a new o n t box can be put in a different place in the house more convenient to you