topic Re: Internet down EH21 in Broadband

Internet down EH21

Yelobuni — Thu, 18 Jan 2024 08:11:38 GMT

Good Morning! We woke up to no Internet this morning. Sky website is saying no issues and problem is my router. We've done everything suggested and still down. This happened a few months back as well. Anyone else with this issue? Not ideal when you work from home!

Re: Internet down EH21

jamesn123 — Thu, 18 Jan 2024 10:54:13 GMT

Hi @Yelobuni

If your hub is unable to connect then the quickest solution will be to phone Sky who should book you an engineer visit.

Re: Internet down EH21

Daniel0210 — Thu, 18 Jan 2024 11:22:04 GMT

@Yelobuni

If it's happened before you're probably aware of auto compensation but if not this link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

Re: Internet down EH21

Claire1789 — Thu, 18 Jan 2024 14:04:15 GMT

Same issue here, mine went off early hours I'm Stoke on Trent, contacted Sky and have to wait until Tuesday for an engineer visit. I also WFH 😔

Re: Internet down EH21

Stuart1909 — Sat, 10 Feb 2024 14:29:18 GMT

I called sky. There is a problem outside the house. Wed earliest fix.