topic Re: Engineer took old hub in Broadband

Engineer took old hub

Zebra78 — Sat, 10 Feb 2024 12:09:01 GMT

Recently upgraded to full fibre and now being asked to return the old hub or I will be charged.

Thing is I do not have the old hub I think the engineer took it with him as I do not have the old one I did not know I had to return it and I physically do not have it just the new one.

Suggestions on what to do would be helpful I cannot return what I do not have.

Re: Engineer took old hub

Daniel0210 — Sat, 10 Feb 2024 12:19:02 GMT

@Zebra78 wrote:

I think the engineer took it with him

@Zebra78

Unfortunately the engineer should not have been given or allowed to take the hub as it's not the correct return process. Have another look round for it otherwise you'll be charged the non return fee.
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment