topic Re: Service checker not working in Broadband

Service checker not working

Frogster71 — Thu, 08 Feb 2024 17:55:56 GMT

General Wi-Fi speeds appear to have been slower for a a week or so now, but every time I try and run the service checker, in either App or via Browser, I get "Sorry that didn't work"..

Been like it for a week or so now. Anyone encountered this and have a solution?

thanks

Re: Service checker not working

Mr+Flibbles+86 — Fri, 09 Feb 2024 09:50:36 GMT

Hi there @Frogster71 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Service checker not working

Lisa-P1987 — Thu, 22 Feb 2024 14:52:09 GMT

Thanks for chatting to us @Frogster71 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Service checker not working

Frogster71 — Thu, 22 Feb 2024 15:44:42 GMT

Your chat team last updated me a day ago saying that the back office team were still working the issue. Please do not close this down as its still not resolved!

Re: Service checker not working

MPK203 — Thu, 14 Mar 2024 17:46:27 GMT

I'm having the same issue. Did you get it resolved?

Re: Service checker not working

Frogster71 — Thu, 14 Mar 2024 21:08:28 GMT

Nope; they opened a chat tried a bunch of stuff and said their back office people would sort it and be in touch. They tried one thing, it didn't work, and then sky shut down the open chat. Haven't got round to reopening it, and still not resolved...

rubbish!

Re: Service checker not working

Chrisee — Fri, 15 Mar 2024 07:10:38 GMT

@Frogster71 & @MPK203 if you post your Sky hub stats forum members cab probable explain the issue see Find your Sky Broadband router statistics