topic Re: BroadBand down Kildare Town in Broadband

BroadBand down Kildare Town

Clclcl — Thu, 08 Feb 2024 15:26:01 GMT

What is going on and when Will it be restarted?

Re: BroadBand down Kildare Town

jamesn123 — Thu, 08 Feb 2024 15:32:43 GMT

Is it just your connection that is down or are you aware of others in your street having problems too?
Have you check your areas status on the Sky Status page https://www.sky.com/help/servicestatus

Re: BroadBand down Kildare Town

Clclcl — Thu, 08 Feb 2024 15:48:16 GMT

Neighbours are down too

Re: BroadBand down Kildare Town

jamesn123 — Thu, 08 Feb 2024 15:50:42 GMT

@Clclcl

Check the status page. If an area is fault is showing then there is nothing you can do to speed it up. If nothing is showing for you then I'd recommend you call Sky to make sure they are aware of it.

Re: BroadBand down Kildare Town

Clclcl — Thu, 08 Feb 2024 15:54:50 GMT

And what's the point if this place?you just do nothing and dump the problem back on me?

Re: BroadBand down Kildare Town

jamesn123 — Thu, 08 Feb 2024 16:00:15 GMT

@Clclcl

This is a customer to customer based forum you are speaking to fellow customers, not Sky. The community offers help on various topics but when it comes to physical broadband area faults we cannot do anything for you.

Like I said, if the fault is showing on your Sky Status checker then you can only wait for the problem to be fixed by Openreach. If it isn't showing I'd call and report it ASAP.

Also next time it would be nice if you posted without the attitude, members here post on their free time we are not paid or employed by Sky.

Re: BroadBand down Kildare Town

Daniel0210 — Thu, 08 Feb 2024 16:03:39 GMT

@Clclcl
It's always worth you making Sky are aware of such outages so you can possibly get auto compensation. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

Re: BroadBand down Kildare Town

Tem3 — Thu, 08 Feb 2024 19:14:40 GMT

I'm also in Kildare town, briadband has been down since this morning, when I rang the customer care line earlier, they said it would be back up and running by 17:00

Re: BroadBand down Kildare Town

Bd2 — Thu, 08 Feb 2024 20:30:54 GMT

Has anyone got any updates from Sky on this, we're still down.

Re: BroadBand down Kildare Town

TimmyBGood — Thu, 08 Feb 2024 20:56:57 GMT

@Bd2

You won't get an update from Sky through this forum: realistically area outages are treated as a priority but still take as long as they take to resolve. I believe that Open Eir has the same working target as Openreach for a two working days fix on individual domestic contracts, but an issue affecting more than one address will get more resources.

No broadband connection

Bubbie — Thu, 08 Feb 2024 21:06:03 GMT

I have had no broadband since this evening. I have tried to reboot but no joy. Is there any other technical broadband issue overall??

WiFi but no internet connection

Michaeld2 — Thu, 08 Feb 2024 21:07:33 GMT

Router is showing solid green light for WiFi but no internet connection (solid amber) all day since early morning, in Sallins, Kildare ! Help!

Re: BroadBand down Kildare Town

cookiemonsteruk — Thu, 08 Feb 2024 21:32:48 GMT

@Michaeld2

I moved your post here for visibility

Re: No broadband connection

Highlinder — Thu, 08 Feb 2024 22:14:54 GMT

@Bubbie Are you around of near to Kildare town?

Re: No broadband connection

Bubbie — Thu, 08 Feb 2024 23:11:50 GMT

I live in newbridge

Re: No broadband connection

cookiemonsteruk — Thu, 08 Feb 2024 23:48:48 GMT

@Bubbie

As in Droichead Nua. Thats one of the places named

Re: BroadBand down Kildare Town

cookiemonsteruk — Thu, 08 Feb 2024 23:53:34 GMT

@Bubbie

Your post has been moved to an existing thread

Re: BroadBand down Kildare Town

Bubbie — Thu, 08 Feb 2024 23:57:50 GMT

@cookiemonsterukyes Driochead Nua is newbridge. Been searching off line on sky website & google to see if there was a technical problem but couldn't find anything on the sky server having issues but thanks for letting me know. Do you know what the problem is or even better. When the internet is back up & running??

Re: BroadBand down Kildare Town

cookiemonsteruk — Fri, 09 Feb 2024 00:02:05 GMT

@Bubbie

I notified a community manager in one of our forums so when they update us we can update you

Re: BroadBand down Kildare Town

cookiemonsteruk — Fri, 09 Feb 2024 00:21:43 GMT

@Bubbie

This is a good site. At the minute showing the reports dropping but i guess thats due to the time of morning

https://istheservicedown.co.uk/status/sky/2963436-kildare-kildare-leinster-ireland