topic Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta in Broadband

Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not acceptable

yerweepal — Tue, 06 Feb 2024 17:20:12 GMT

Just signed up for broadband and then received an email advising of a 12gb cap on usage This is not acceptable. Any advice would be hepful

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

cookiemonsteruk — Tue, 06 Feb 2024 17:24:13 GMT

@yerweepal

What package are you on. The was a lite broadband of around that usage that was lifted during covid. Best call sky

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

yerweepal — Tue, 06 Feb 2024 17:30:22 GMT

I have chosen ultrafast+

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

cookiemonsteruk — Tue, 06 Feb 2024 17:33:46 GMT

@yerweepal

Unfortunately you would need to call as above to see whats happening

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

cookiemonsteruk — Tue, 06 Feb 2024 17:35:56 GMT

@yerweepal

Below is/was the only 12GB data usage package

https://www.sky.com/help/articles/measure-your-broadband-usage

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

jamesn123 — Tue, 06 Feb 2024 17:44:10 GMT

@yerweepal

Can you please post a screenshot/picture of what you've been sent as this doesnt sound right at all. All Sky's packages are unlimited usage.

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

yerweepal — Tue, 06 Feb 2024 18:01:52 GMT

here is screenshot

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

TimmyBGood — Tue, 06 Feb 2024 18:28:04 GMT

@yerweepal

As @cookiemonsteruk indicates above, that's probably a caveat specifically (and only) related to a particular legacy broadband product which doesn't exist any more, rather than the one you've actually ordered.

If you could snapshot all the text of the email, that would be helpful.

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

jamesn123 — Thu, 08 Feb 2024 09:55:18 GMT

@yerweepal

Be useful if we could see all the text and not just half of it 😊

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

yerweepal — Thu, 08 Feb 2024 10:53:09 GMT

Hi, thanks for the contact. I have spoken to Sky, and they have advised that they do not understand. why I have been advised of this, and they cannot find the email. They advised I will definitely receive the correct speed when it is activated; if not, I can cancel then. There are no further relevant facts in the rest of the email. Thanks for the interest.

Alex

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

cuke — Thu, 08 Feb 2024 10:57:57 GMT

Phishing email then?

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

jamesn123 — Thu, 08 Feb 2024 10:58:59 GMT

@cuke wrote:

Phishing email then?

Highly doubt it when its got all the speed predictions on it as well.

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

yerweepal — Thu, 08 Feb 2024 11:05:17 GMT

This is not a phishing email. All has been assured in phone calls

Regards

Alex

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

TimmyBGood — Thu, 08 Feb 2024 11:19:23 GMT

@jamesn123 wrote:

@yerweepal

Be useful if we could see all the text and not just half of it 😊

Indeed: supposing, for example, the text preceding the word 'ordered' is " if you have " then there's a whole different meaning to " as you have "

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

cuke — Thu, 08 Feb 2024 12:22:48 GMT

@yerweepal wrote:
This is not a phishing email. All has been assured in phone calls

Regards
Alex

Why I suspected a phishing email is because the content follows what normally is stated within them, and you said Sky couldn't find that it had been sent..

Re: Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not accepta

yerweepal — Thu, 08 Feb 2024 12:34:27 GMT

They are only denying the existence of the 12 GB part of the mail. Thanks for all your assistance. I have now cleared it up with Sky.

Thankyou

Alex