topic Re: Intermittent loss of broadband in Broadband

Intermittent loss of broadband

Anthony1961 — Thu, 08 Feb 2024 09:35:41 GMT

Morning guys, I have an ongoing issue with loss of broadband. It last for up to 15sec sometimes less and then reconnects. I've had both a broadband engineer and tv engineer and they have replaced the router and main sky q box. The settings have been changed to Active by the broadband engineer but it still occurs. I was wondering if a sky q mini box could cause this issue. When I switch one of them off at the mains it seems to resolve. If it's in standby I still get the issue.

Any help would be great.
I have 2 mini boxes and a WiFi repeater from sky.

anthony

Re: Intermittent loss of broadband

jamesn123 — Thu, 08 Feb 2024 10:25:31 GMT

Hi @Anthony1961

Please post your router stats

Re: Intermittent loss of broadband

Anthony1961 — Thu, 08 Feb 2024 10:42:12 GMT

Hi James,

is this ok.

Re: Intermittent loss of broadband

jamesn123 — Thu, 08 Feb 2024 10:50:21 GMT

@Anthony1961

When did you last notice the issue? Your router stats suggest you've not had a dropped connection for the last 300hrs. I suspect your problem is WiFi interference

Re: Intermittent loss of broadband

Anthony1961 — Thu, 08 Feb 2024 11:13:23 GMT

It last happened this morning. It resolved when I powered off one of the mini boxes.
I can see the issue on the main box network settings. My mobile phones also lose network at the same.

This video has been deleted

(view in My Videos)

Re: Intermittent loss of broadband

jamesn123 — Thu, 08 Feb 2024 11:42:12 GMT

@Anthony1961

I take it its just your Sky Q system being affected by this? Not other devices?

Re: Intermittent loss of broadband

Anthony1961 — Thu, 08 Feb 2024 12:07:17 GMT

Hi James,

no all my devices lose internet access at the same time. We only have phones which use the broadband but end up switching WiFi on the phones off when it happens and use 5G.

Streaming is affected, pixelation and sometimes it stops.
I think you may be correct with the WiFi interference but getting to the bottom of it is frustrating.

Re: Intermittent loss of broadband

jamesn123 — Thu, 08 Feb 2024 12:15:08 GMT

@Anthony1961

You mentioned that the problem goes away when you unplug one of the mini boxes. Is this the case if you unplug any of them or just a specific one?

Re: Intermittent loss of broadband

Anthony1961 — Thu, 08 Feb 2024 12:22:10 GMT

I have only tried one of the two boxes but I'll try the other when the problem is back.