topic Re: New customer in Broadband

New customer

Kazzablanca — Wed, 07 Feb 2024 19:15:16 GMT

Ive had an email from Sky to say my service will start later this month but my BT contract doesnt end to April. How do I change my start date as I don't want to pay for two broadband services

Re: New customer

daveNOS — Wed, 07 Feb 2024 19:25:23 GMT

@Kazzablanca The only way will be to call Sky and cancel the order, they won't be able to request a delayed activation.

Re: New customer

mormegil — Wed, 07 Feb 2024 22:32:01 GMT

If you have an accepted order it means your current provider has accepted the transfer away to sky

As Mentioned before you can cancel and replace the order with an activation date closer to the end of your contract

or you can apply for a switching credit via the search bar in sky.com to cover some or all of the early teminsation charges that bt will apply

Re: New customer

Chrisee — Thu, 08 Feb 2024 07:27:56 GMT

@Kazzablanca this page might help https://www.sky.com/help/articles/switching-credit-offer which explains how to claim up to £100 from Sky to help covercearly termination charges.