topic Re: SKY Broadband Support not available in Broadband

SKY Broadband Support not available

Ctiman99 — Wed, 07 Feb 2024 13:59:20 GMT

I have had Openreach visit me again today (15th Visit) due to broadband disconnects and very slow when it is connected. Been going on since AUGUST last year!

They have made it worse and it still disconnects very frequently and is now even slower than before the visit.

Rang Sky Support and received a message that no one was available due to everyone being in essential training.

Peak time and the call centre is effectively closed. Come on SKY!! Where's the customer service that we should be having!

Re: SKY Broadband Support not available

Daniel0210 — Wed, 07 Feb 2024 14:17:14 GMT

@Ctiman99

Staff training has to take place during the working day. I understand the lines will be fully back up and running any minute.

Re: SKY Broadband Support not available

Ctiman99 — Wed, 07 Feb 2024 14:23:03 GMT

I ran an IT helpdesk for many years. If I had taken all the staff for training and shut the helpdesk I would have lost my job. Two training sessions 50% of staff on each! At least you continue to provide a service.

Re: SKY Broadband Support not available

usernameUnknown — Wed, 07 Feb 2024 14:28:34 GMT

split the training? with top thinking like that you could run the company!

Re: SKY Broadband Support not available

GD1 — Wed, 07 Feb 2024 14:37:19 GMT

@Ctiman99 wrote:

I ran an IT helpdesk for many years. If I had taken all the staff for training and shut the helpdesk I would have lost my job. Two training sessions 50% of staff on each! At least you continue to provide a service.

Except we are not responsible for Sky taking staff of the phones for training as like you we are all customers here.