topic Re: Our internet connection has been broken during maintenance work by National Grid and will be ... in Broadband

Our internet connection has been broken during maintenance work by National Grid and will be unusabl

Michael_ings — Wed, 07 Feb 2024 09:46:56 GMT

Our internet has been broken by National Grid during maintenance work and will be out of use for several days. Can Sky offer help? We work from home so this is a real problem. National Grid are not admitting liability.

Re: Our internet connection has been broken during maintenance work by National Grid and will be unu

Chrisee — Wed, 07 Feb 2024 09:54:59 GMT

@Michael_ings you have to report the fault to Sky who will arrange for Openreaxh to repair the line. Leave getting compensation from National Grid to them. While you can call Sky yiurself I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Note Openreach have a 2 working day lead time so it may be Monday before they get out to you. Unfortunately working from home does not change the priority for what is classed as a domestic connection.

Re: Our internet connection has been broken during maintenance work by National Grid and will be ...

Addie15 — Wed, 07 Feb 2024 10:02:21 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Michael_ings.

Re: Our internet connection has been broken during maintenance work by National Grid and will be unu

TimmyBGood — Wed, 07 Feb 2024 11:05:22 GMT

@Michael_ings wrote:

Can Sky offer help?

Note that unlike some other ISPs, Sky doesn't supply domestic customers with a cellular data hotspot during outages: if you want one of those you'd need to source it and a suitable SIM yourself and then count the retrospective £9.33 per day compensation as going towards the cost.

Broadband Boost and WiFi Max subscribers who are also Sky Mobile customers do get an extra (although not particularly generous) data allowance after reporting an outage which could be used for tethering.

Re: Our internet connection has been broken during maintenance work by National Grid and will be ...

Addie15 — Fri, 09 Feb 2024 10:47:39 GMT

Update-We are closing this session now due to no further response within 48 hours.. If you still need help, please let us know so we can re-escalate this for you. Thanks.