topic Re: Cancelling the engineer in Broadband

Cancelling the engineer

KalyaniR — Mon, 05 Feb 2024 19:00:38 GMT

An engineer has been booked for 15th of February from 1pm to 6pm for fixing my new sky broadband but I am working till 5pm. Is it possible to schedule the engineer to come after 5pm?

Re: Cancelling the engineer

Daniel0210 — Mon, 05 Feb 2024 19:06:28 GMT

@KalyaniR

See this link

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment

an appointment after 5pm is doubtful as it may not allow enough time for the work to be carried out.

To cancel the engineer

KalyaniR — Mon, 05 Feb 2024 22:04:43 GMT

I've been trying to cancel my engineers appointment. The only two options was the sky community and a contact number which only works for sky talk customers. How can I cancel my appointment it's for 15th of feb

Re: To cancel the engineer

caesarome — Mon, 05 Feb 2024 22:29:57 GMT

Does the appointment show here for you @KalyaniR because if it does you might be able to cancel it:

https://www.sky.com/ordertracking

If not you will need to call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Re: Cancelling the engineer

mormegil — Tue, 06 Feb 2024 06:59:30 GMT

Do you mean reschedule the engineer rather than cancelling

you can't cancel the engineer visit only rebook it, you would cancel the order

that could be why you can't find the correct option for what you are wanting to do