topic Re: SKY OUTAGE LIVERPOOL AREA in Broadband

SKY OUTAGE LIVERPOOL AREA

Andreaxoxox — Mon, 05 Feb 2024 15:42:36 GMT

Has anyone in the Liverpool are that is having the Braodband Outage problem actually had any contact from Sky, I have spoken to them and they said the usual 'we are working to get broadband back on' its been 10 days no broadband in my area, working from home, Sky is just the biggest joke!!!

Re: SKY OUTAGE LIVERPOOL AREA

TimmyBGood — Mon, 05 Feb 2024 15:52:57 GMT

@Andreaxoxox wrote:

its been 10 days no broadband in my area

Typically area outages cause this forum to explode, and I'm not aware of any similar posts in the past couple of weeks. Are you sure it's not a very local or individual address issue?

Re: SKY OUTAGE LIVERPOOL AREA

Andreaxoxox — Mon, 05 Feb 2024 15:59:59 GMT

Nope, definitely an outage in the area as other people in the road are off too, ans Sky have said too, so not sure as to why people are not aware

Re: SKY OUTAGE LIVERPOOL AREA

GD1 — Mon, 05 Feb 2024 16:05:38 GMT

@Andreaxoxox If it's road outage you need to be aware they all won't be with Sky but other providers. As yours is the only post it would suggest a small area outage rather than a wider area.

Re: SKY OUTAGE LIVERPOOL AREA

Daniel0210 — Mon, 05 Feb 2024 16:09:55 GMT

@Andreaxoxox

There may be delays if Openreach have to dig up the pavement or road as part of their investigation/fix as they have to gain permission from the local council. Also be aware working from home is irrelevant.

If you're not already aware the below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.