topic Re: application for compensation in Broadband

application for compensation

As52 — Mon, 05 Feb 2024 11:07:16 GMT

My internet went down on Saturday 13 January at 9am and wasnt reconnected until Saturday 3rd Febraury. I was without all internet related items: my home phone, my television and all my computer apps that needed internet access plus my email.

This was very disturbing. I am living on my own and had no ability for external contact except my mobile phone. I spoke to a lovely lady eventually at a call centre but even she could not say when my connection would be active again.

Being three weeks without internet is not acceptable. I wish to apply for substantial compensation and I will be looking into leaving your provision in the future.

Re: application for compensation

Daniel0210 — Mon, 05 Feb 2024 11:19:21 GMT

@As52

I'm afraid you will only qualify for auto compensation which is explained here…

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

Re: application for compensation

TimmyBGood — Mon, 05 Feb 2024 12:01:07 GMT

@As52 wrote:

I wish to apply for substantial compensation

Compensation is paid at £9.33 per day: there's no provision for consequential losses

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

and I will be looking into leaving your provision in the future.

Where a fault is on the Openreach network, any other ISP using that network would suffer it too.

Re: application for compensation

Seniors — Sat, 28 Sep 2024 09:29:50 GMT

As a new customer to Sky I purchased from Sky a Sky glass 55" tv and placed an order for Sky Broadband fibre 100 also sky phone connection.
my previous supplier was Talktalk.
SKY said it would be easy and they would take care of the transfer with changeover being on 13th September 2024.
no router was received, no engineer arrived and my talk talk service , broadband and landline were all disconnected.
I contacted sky and heard numerous excuses blaming other parties.
it is now 28th September and I am still without any form of service and my new tv still inoperative due to no broadband(wifi)

we are both senior citizens and have no landline and our lives turned upside down. The stress, anxiety and lack of immediate action is making us both ill.

we feel helpless in the hands of a large company and have not yet even thought about compensation