topic Wifi dropping out in Broadband

Wifi dropping out

pt6505 — Mon, 05 Feb 2024 11:58:40 GMT

I have Sky Stream connected to Sky Broadband. It's been working fine until yesterday when the BB started to drop out randomly. It will then reboot after a few minutes but then drop out again after a few minutes. This obviously affects the Stream TV and leaves us with no internet or TV. I've pasted the router stats below in case that helps.

Router Statistics

System Up Time: 00:12:01

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 13471 16973 0 38685 32204 00:09:53 LAN Up 21196 14751 0 470697 47406 00:12:01 WLAN (2.4 GHz) Up 1514 0 0 651 0 00:10:13 WLAN (5 GHz) Up 1505 0 0 602 0 00:10:12

Broadband Link Downstream Upstream Connection Speed 75123 kbps 20000 kbps Line Attenuation D1(11.3 dB) , D2(23.4 dB) , D3(34.0 dB) U0(6.5 dB) , U1(19.3 dB) , U2(27.5 dB) Noise Margin 5.8 dB 15.1 dB

Poll Interval:

Seconds (at least 3s):

Set Interval Stop

Re: Wifi dropping out

Mr+Flibbles+86 — Tue, 06 Feb 2024 08:20:28 GMT

Hi there @pt6505, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi dropping out

Mr+Flibbles+86 — Thu, 08 Feb 2024 08:23:19 GMT

We are still looking to help you @pt6505 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks