topic Re: I cannot connect my eufy camera away from home in Broadband

I cannot connect my eufy camera away from home

Adam94 — Fri, 02 Feb 2024 09:38:42 GMT

Hi all

I cannot connect my eufy camera away from home when I switch to sky boardband. It work perfect before by vrigin media.

I can view the video clip/live stream at home network but is not work away home. I already turn off all the sheild and firewall I can setup from the apps and router.

Any idea?

Regards

Re: I cannot connect my eufy camera away from home

Highlinder — Fri, 02 Feb 2024 11:39:35 GMT

@Adam94 Which router do you have from the link below that Sky sent you for your broadband service.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: I cannot connect my eufy camera away from home

Adam94 — Fri, 02 Feb 2024 13:00:27 GMT

Thank you for your reply

They send me Sky hub

Thanks

Re: I cannot connect my eufy camera away from home

Adam94 — Fri, 02 Feb 2024 13:02:14 GMT

@Highlinder Thank you for your reply

They send me Sky hub

Thanks

Re: I cannot connect my eufy camera away from home

Highlinder — Fri, 02 Feb 2024 14:06:35 GMT

@Adam94 How long have you been with Sky? Did you join recently?

Re: I cannot connect my eufy camera away from home

Adam94 — Mon, 05 Feb 2024 08:45:44 GMT

@Highlinder

Yes, just join for a month

Re: I cannot connect my eufy camera away from home

Highlinder — Tue, 06 Feb 2024 08:31:34 GMT

@Adam94 If that was the Sky broadband hub that you have. Then you might have to split the Wi-Fi frequencies. This can be done following the link below.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

Re: I cannot connect my eufy camera away from home

cuke — Tue, 06 Feb 2024 10:55:56 GMT

@Adam94 are you using the eufy app to access your camera?

Re: I cannot connect my eufy camera away from home

jamesn123 — Tue, 06 Feb 2024 11:59:36 GMT

@Adam94

Does it work while you are at home?

Also please do not turn the firewall off on your Sky hub that is very dangerous