topic Re: Buffering on video calls in Broadband

Buffering on video calls

Lily27 — Sat, 03 Feb 2024 15:02:30 GMT

I have a good WiFi broadband connection, with Sky Superfast, except when I am using any of the video conferencing platforms for work. Then, I have frequent buffering and disconnection. The hub is in my room, so distance isn't an issue. Can anyone advise please? Is it likely to be my laptop, or an issue with Sky?

Thanks

Re: Buffering on video calls

mae-3 — Sat, 03 Feb 2024 15:19:19 GMT

@Lily27

A post of the router stats would be useful, as are details on whether the laptop supports wireless on the 5Ghz band.

Re: Buffering on video calls

Lily27 — Sun, 04 Feb 2024 22:07:42 GMT

@Lily27 I'll try and attach the router statistics.

The laptop does support 5Ghz band.

Thanks for any help you can give.

Re: Buffering on video calls

Lily27 — Sun, 04 Feb 2024 22:15:52 GMT

@mae-3

The laptop does support 5Ghz band. Thanks for any help you can give @mae-3

Re: Buffering on video calls

mae-3 — Sun, 04 Feb 2024 23:15:01 GMT

@Lily27

To post the router stats follow the instructions right to the end:-

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

Re: Buffering on video calls

Lily27 — Mon, 05 Feb 2024 14:15:09 GMT

@mae-3

Router Statistics

System Up Time: 722:21:05

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 161964848 418036893 0 210210 5470090 722:19:18 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 198231113 77628469 33 1308956 105641 722:19:06 WLAN (5 GHz) Up 233691271 90482082 0 4677091 113073 722:18:48

Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 20000 Line Attenuation (dB) DS1:11.6 DS2:27.1 DS3:42.5 US0:4.2 US1:21.6 US2:32.7 Noise Margin (dB) DS1:6.5 DS2:6.4 DS3:6.4 US0:6.3 US1:6.3 US2:6.2

Re: Buffering on video calls

jamesn123 — Tue, 06 Feb 2024 11:38:16 GMT

@Lily27

Its possible you are getting WiFi interference, this can heavily impact latency sensitive applications like voice/video calling.

For starters i would give your hub a reboot as it has been up for a while.