https://helpforum.sky.com/t5/Broadband/New-Broadband/m-p/4552747#M374559 <P>I ordered sky broadband for our new flat we are renting but the engineer arrived and said the package/box we had been sent is unable to be installed.</P><P>&nbsp;</P><P>However, the engineer said full fibre could be installed at the property. How do I cancel my agreement for the first hub and then order the new one?</P> Fri, 02 Feb 2024 10:05:03 GMT Jake150 2024-02-02T10:05:03Z https://helpforum.sky.com/t5/Broadband/New-Broadband/m-p/4552747#M374559 <P>I ordered sky broadband for our new flat we are renting but the engineer arrived and said the package/box we had been sent is unable to be installed.</P><P>&nbsp;</P><P>However, the engineer said full fibre could be installed at the property. How do I cancel my agreement for the first hub and then order the new one?</P> Fri, 02 Feb 2024 10:05:03 GMT https://helpforum.sky.com/t5/Broadband/New-Broadband/m-p/4552747#M374559 Jake150 2024-02-02T10:05:03Z https://helpforum.sky.com/t5/Broadband/New-Broadband/m-p/4552754#M374561 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3964365">@Jake150</a>&nbsp;You would be better to call sky, with the details that you have, and let the agent deal with it.</P> Fri, 02 Feb 2024 10:13:00 GMT https://helpforum.sky.com/t5/Broadband/New-Broadband/m-p/4552754#M374561 JimM1 2024-02-02T10:13:00Z