topic Re: Tracking not working in Broadband

Tracking not working

FreyaHancock-99 — Tue, 30 Jan 2024 17:34:33 GMT

I have ordered broadband but cannot track my order through my sky account, it just says to logout and back in again but this doesn't help.

Re: Tracking not working

Chrisee — Wed, 31 Jan 2024 08:01:18 GMT

@FreyaHancock-99 The appshould work if you are logged in wiith the Sky id linked to the account but thecapp had issues yesterday. However if you are still stuck I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Tracking not working

Addie15 — Wed, 31 Jan 2024 08:59:15 GMT

Hi there, @FreyaHancock-99. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Tracking not working

Mr+Flibbles+86 — Fri, 02 Feb 2024 09:20:58 GMT

We are still looking to help you @FreyaHancock-99. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks