topic Re: Wifi black spots in Broadband

Wifi black spots

Highpoint232 — Thu, 01 Feb 2024 10:14:02 GMT

Does sky do something similar to bt wifi discs so you get signal in black spots within the home

Re: Wifi black spots

jamesn123 — Thu, 01 Feb 2024 10:19:09 GMT

@Highpoint232

Yes Sky Boost or Sky Max

Re: Wifi black spots

Highpoint232 — Thu, 01 Feb 2024 10:34:15 GMT

Hiya mate I have sky max but in the back of my house still bit of a black spot when I was with bt they sent me wifi discs that boosted the signal just wondered if sky does something similar

Re: Wifi black spots

jamesn123 — Thu, 01 Feb 2024 10:46:01 GMT

@Highpoint232

If you have Sky WiFi Max then you are entitled to claim free Sky Max Pods to extend the range of your WiFi. They work the same as the BT WiFi disks.

You can either call Sky or we can escalate your post here on the fourm so you can chat with a Sky rep.

Re: Wifi black spots

Highpoint232 — Thu, 01 Feb 2024 11:33:18 GMT

If you could escalate it me that would be great cheers

Re: Wifi black spots

jamesn123 — Thu, 01 Feb 2024 11:41:11 GMT

@Highpoint232

Look out for a message popup on the forum

Re: Wifi black spots

GaryB1981 — Thu, 01 Feb 2024 13:01:18 GMT

Hi @jamesn123

I have the same issue and also have Sky Max. Do you have a contact number so I can raise with sky?

Re: Wifi black spots

jamesn123 — Thu, 01 Feb 2024 13:15:48 GMT

@GaryB1981

150 from your Sky landline or the 03 number at the bottom of the https://sky.com/help page under 'Need more help?'

Re: Wifi black spots

GaryB1981 — Thu, 01 Feb 2024 13:18:05 GMT

Great, thanks for your help. I will get on the case ASAP.

Re: Wifi black spots

Lisa-P1987 — Thu, 01 Feb 2024 14:10:46 GMT

Thanks for escalating this. We’ve sent @Highpoint232 an invite to chat.

Re: Wifi black spots

GaryB1981 — Thu, 01 Feb 2024 14:36:36 GMT

Hi @Lisa-P1987

Could I also be invited to chat too?

Thanks

Re: Wifi black spots

Lisa-P1987 — Thu, 01 Feb 2024 14:53:20 GMT

Update - Spoken to @Highpoint232 and after a service check and discussion about Wall to Wall wifi, we have advised to return to this post in a week after the initial line stabilisation has completed and the wifi guarantee kicks in, to be escalated back to Community Messaging team 🙂