topic Re: Slow internet in Broadband

Slow internet

RyanSmith — Thu, 01 Feb 2024 12:02:25 GMT

My internet speeds are ridiculous. Downloads of 1.72mbps and uploads of 0.74mbps. This is just not acceptable. Especially when working from home. 6 years of complaining and still nothing done about this issue. Openreach are a disgrace. Won't run a fibre cable to my property. I live in a rural area but this really shouldn't be an issue. Sky are also a disgrace. Charging me for fibre. Copper lines do not carry a fibre signal.

Re: Slow internet

cookiemonsteruk — Thu, 01 Feb 2024 12:06:42 GMT

@RyanSmith

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Slow internet

jamesn123 — Thu, 01 Feb 2024 12:09:43 GMT

@RyanSmith

Sky likely charge you for Fibre to the Cabinet which is Fibre from Exchange to Cabinet then copper from Cabinet to your home. This is called hybrid fibre and is called fibre by all ISPs.

Re: Slow internet

RyanSmith — Thu, 01 Feb 2024 13:11:46 GMT

Re: Slow internet

cookiemonsteruk — Thu, 01 Feb 2024 13:16:07 GMT

@RyanSmith

Definately a line fault

Could you enter your full postal address below and post the table and notes after removing your address from the image. It will give us an idea of the capabilities

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Slow internet

jamesn123 — Thu, 01 Feb 2024 13:17:21 GMT

@RyanSmith

When you say you've been complaining for 6yrs have you had engineers out to look at it? With such a poor line like that i would not be surprised if Openreach have condemned the line and Sky have said they would release you from contract.

Re: Slow internet

TimmyBGood — Thu, 01 Feb 2024 14:22:06 GMT

@RyanSmith wrote:

Openreach are a disgrace. Won't run a fibre cable to my property. I live in a rural area but this really shouldn't be an issue.

It is, of course, a very well known issue: whether a private, shareholder-owned company can or should be required to invest tens or hundreds of thousands of pounds to reach each of the final few percent of properties with FTTP (which won't be until the end of this decade) is a highly contentious topic. Very roughly speaking the last 10% of addresses will cost 10x and the ultimate 1% 100x the 'average' cost, and that's never going to be viable on purely commercial terms: this then implies massive state subsidy going to investors in what's effectively a monopoly provider.

"Gigabit broadband in the UK: Government targets, policy, and funding"

Sky are also a disgrace. Charging me for fibre. Copper lines do not carry a fibre signal.

Historically both Ofcom and the ASA have permitted all ISPs to describe and market Fibre To The Cabinet (FTTC) as 'fibre', while simultaneously admitting this is very likely to cause customer confusion.

https://www.ispreview.co.uk/index.php/2023/08/what-is-fibre-broadband-uk-isps-respond-to-ofcoms-call-for-clarity.html

Re: Slow internet

RyanSmith — Thu, 01 Feb 2024 14:22:51 GMT

Re: Slow internet

cookiemonsteruk — Thu, 01 Feb 2024 14:25:34 GMT

@RyanSmith

Is there a vdsl row at the top

Re: Slow internet

RyanSmith — Thu, 01 Feb 2024 14:25:51 GMT

Yes I've had Openreach engineers out plenty of times. Today being the last as there was a fault on the line and I had no internet at all. I asked the engineer about fibre and he just laughed .

Re: Slow internet

RyanSmith — Thu, 01 Feb 2024 14:28:06 GMT

No that was the whole table of content that came up when I typed my address in

Re: Slow internet

TimmyBGood — Thu, 01 Feb 2024 15:32:10 GMT

@RyanSmith wrote:

I asked the engineer about fibre and he just laughed .

That's probably a clue ; )

I'm afraid if your property is one of the 20% mentioned in the Government briefing paper linked above then it's simply outside the remit of the 'commercial' FTTP rollout, and all bets are off.

Re: Slow internet

jamesn123 — Thu, 01 Feb 2024 14:31:50 GMT

@RyanSmith

Well for starters Sky should not be billing you for superfast broadband since the only product available to you is ADSL (This should as essentials on your bill)

If you go this site https://www.openreach.com/fibre-checker and put your address in does it say anything like 'Build planned' above any of the fibre products?

Re: Slow internet

cookiemonsteruk — Thu, 01 Feb 2024 14:31:52 GMT

@RyanSmith

That is strange. As the mer on your stats signifies an superfast fttc vdsl line. Although the availability checker shows only adsl and sky states would show as pppoa instead of mer.

Re: Slow internet

daveNOS — Thu, 01 Feb 2024 15:06:26 GMT

@cookiemonsteruk When i had Sky broadband and could only get ADSL it showed mer on my stats aswell(that was 10+ years ago).

Re: Slow internet

cookiemonsteruk — Thu, 01 Feb 2024 15:22:14 GMT

@daveNOS

One of the queries here appears to be a billing issue . IE Whether the customer is being billed for superfast or essentials and what difference that would make

Re: Slow internet

TimmyBGood — Thu, 01 Feb 2024 15:46:23 GMT

@RyanSmith

The flagship Government project for properties outside the realistic deployment of commercial FTTP is the 'Gigabit Voucher' scheme.

https://gigabitvoucher.culture.gov.uk/

I'd observe, however, that while this may be potentially viable for a community gathering together to pool the resulting capital, by itself each 'voucher' covers at most perhaps a few metres of highway duct or a handful of 'telephone' poles.

Re: Slow internet

RyanSmith — Thu, 01 Feb 2024 15:59:10 GMT

Looks like Starlink might be the way to go. Expensive but worth it.

Re: Slow internet

TimmyBGood — Thu, 01 Feb 2024 16:06:31 GMT

@RyanSmith

Realistically optical fibre is unlikely to reach everywhere: the use of alternative (non-cabled) delivery pathways such as satellite, WISP and 5G has always been anticipated for some of that last 20% of addresses.