topic Re: Fibre broadband dropping out in Broadband

Fibre broadband dropping out

Romeo+W — Wed, 31 Jan 2024 16:08:37 GMT

Here is a photo of my router stats. Can any see any reason why my hub needs resetting every couple of weeks, sometimes a couple times a day? The up time (24hoirs is how long since the last reboot.

Re: Fibre broadband dropping out

JimM1 — Wed, 31 Jan 2024 16:21:16 GMT

@Romeo+W Can you explain what the issue is that is causing you to have to reboot the router.

See that you are on full fibre, using only LAN connection to the router so assume you have a mesh system connected for wifi or not using it at all. If you have lock-up of the router broadband next time

just try to disconnect the Ethernet connection at the router for the WAN on port 4, then connect it again

and see if the connection re-establishes itself.

Re: Fibre broadband dropping out

Romeo+W — Wed, 31 Jan 2024 18:32:30 GMT

The voice light in the hub goes sokid orange and we have no broadband. Sky have replaced the hub but it still happens. We do use a mesh system so the hub only handles the wired connections. Do these stats show anything wrong so I can contact Sky?

Re: Fibre broadband dropping out

JimM1 — Wed, 31 Jan 2024 18:55:23 GMT

@Romeo+W Your stat's do not show anything wrong, when you next have an issue, and the voice light is orange, please do not power off the router to reset. TRY removing the Ethernet cable to the ONT at either router or the ont, then put it back on and see if the broadband reconnects. There was an issue with voice system at sky equipment to cause your issue, and also reported by another user that ONT fault also causes similar type fault. Fix was able to remove ethernet cable and re apply, or also power off/on to clear. Report back your findings

Re: Fibre broadband dropping out

Romeo+W — Wed, 31 Jan 2024 19:22:26 GMT

Thank you. Will do.

Re: Fibre broadband dropping out

Romeo+W — Sun, 25 Feb 2024 14:52:24 GMT

The broadband dropped out again today so tried your tip. It worked. Thank you. Still not impressed that it drops out. Most unreliable broadband I've ever had.