topic Re: Openreach power replacement, which one? in Broadband

Openreach power replacement, which one?

Nik7198 — Mon, 29 Jan 2024 18:24:20 GMT

Hi,

So, got home to find my puppy had chewed the openreach power cable! Looked online to purchase new but not sure which is compatible. Can anyone point me in the right direction, need WiFi asap as work from home!

Thank you

Re: Openreach power replacement, which one?

Highlinder — Mon, 29 Jan 2024 19:09:16 GMT

@Nik7198 You need to call Sky so that they can arrange for Openreach to come out and install a replacement.

Re: Openreach power replacement, which one?

Chrisee — Tue, 30 Jan 2024 07:18:38 GMT

@Nik7198 you need to ask Sky to grt Openreach to replace the power supply don't try to do so yourself as the ONT units are Openreach property and are not user serviceable. I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Openreach power replacement, which one?

Addie15 — Tue, 30 Jan 2024 08:17:25 GMT

Hi there, @Nik7198. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Openreach power replacement, which one?

Addie15 — Tue, 30 Jan 2024 09:08:38 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else I can help you with, please do not hesitate to reach out. Thanks.