topic Re: Bloody slow broadband in Broadband

Bloody slow broadband

Markymate06 — Mon, 29 Jan 2024 19:23:00 GMT

I've recently moved to Sky broadband, and boy, what a mistake. Originally had the fast stuff, which was really slow and frustrating compared to my old Virginmedia line, but Openreach have now come to my area so I jumped at the chance to speed things up. Well, I'm getting faster speeds alright, but it takes an age to bring a page up, 10, 15, 20 seconds, and something it just times out.

Now I'm not a technical bloke but something must be wrong with the hub, surely.

It's driving me mad, and I've even thought about going back to Virginmedia, god forbid!!

Any help will be greatly received

Re: Bloody slow broadband

Laing1 — Mon, 29 Jan 2024 20:16:17 GMT

@Markymate06 wrote:

I've recently moved to Sky broadband, and boy, what a mistake. Originally had the fast stuff, which was really slow and frustrating compared to my old Virginmedia line, but Openreach have now come to my area so I jumped at the chance to speed things up. Well, I'm getting faster speeds alright, but it takes an age to bring a page up, 10, 15, 20 seconds, and something it just times out.

Now I'm not a technical bloke but something must be wrong with the hub, surely.

It's driving me mad, and I've even thought about going back to Virginmedia, god forbid!!

Any help will be greatly received

@Markymate06 can you post your router stats see link on how to do this

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M312513

Re: Bloody slow broadband

Markymate06 — Tue, 30 Jan 2024 09:23:42 GMT

Hi Laing1, thank you for your reply.

Here's the info you wanted.

Re: Bloody slow broadband

TimmyBGood — Tue, 30 Jan 2024 10:22:41 GMT

@Markymate06

That appears to be Ultrafast 1 over G.fast: it's perhaps worth noting that even when working perfectly this technology cannot deliver anything like the highest speed bands possible over the private Virgin coaxial data network.

Re: Bloody slow broadband

Markymate06 — Tue, 30 Jan 2024 10:49:49 GMT

That I can understand, but surely I shouldn't be waiting up to 20 seconds and sometimes timing out on trying to connect to a website, or just another page.

Re: Bloody slow broadband

jamesn123 — Tue, 06 Feb 2024 10:24:01 GMT

@Markymate06

What have you got connected to the hub? I notice a small amount of collision packets on your LAN side which could suggest a network issue causing slow page loading/timeouts

Re: Bloody slow broadband

Markymate06 — Tue, 06 Feb 2024 12:00:24 GMT

Hi James, thank you for answering.

I've got the Q box, PC, and TP link connected.

Any suggestions would be appreciated.

Mark

Re: Bloody slow broadband

jamesn123 — Tue, 06 Feb 2024 12:06:23 GMT

@Markymate06

What 'TP-link'? They are a manufacturer not a product so this could be a number of things.

It might be worth you swapping the Q box to WiFi temporarily to see if you still see the problems.

Re: Bloody slow broadband

Markymate06 — Tue, 06 Feb 2024 13:50:35 GMT

I've removed the TP link cable and for around a minute the page changes were nice a quick, but after that its reverted to slow again. Just timed it to get on to this page and it was 14 seconds.

Any ideas why this would happen?

Re: Bloody slow broadband

jamesn123 — Tue, 06 Feb 2024 14:02:27 GMT

@Markymate06

Again I have no idea what 'TP-Link cable is' please be specific on what the TP-Link product you are using is. Also a description or drawing of how you have things connected together would be useful.

Re: Bloody slow broadband

Markymate06 — Tue, 06 Feb 2024 14:09:54 GMT

Tp ling is a plug in internet which links around the electric ring main so you can have ethernet via a plug socket. You plug ethernet cable into the router the other end into the plug which you then plug into a mains socket.

I've unplugged this from the router.

Re: Bloody slow broadband

jamesn123 — Tue, 06 Feb 2024 14:16:28 GMT

@Markymate06

They are called Powerline adapters not 'TP-Links' TP-Link is a networking company that makes various products and TP-Link are not the only company who produce powerline adapters.

The reason these can cause issues is if the local wiring is not of good quality or there is a noisy appliance connected to your electrical ring then the speeds can massively drop & the latency can be in the 100s - 1000s. This will severely impact your network because your Sky Q box acts as a WiFi hotspot so it will essentially be serving you an extremely poor connection compared to what your hub could provide.

Additionally it is not recommended to use Powerline with Sky Q as the latency can often be too high. I would recommend you leave them unplugged.

Re: Bloody slow broadband

Markymate06 — Tue, 06 Feb 2024 14:24:19 GMT

Thank you for putting me straight on powerline adaptors. Having unplugged them as I said, it did speed up for a minute, but then fell back into slow motion again.

All that is connected now is the Q box and the PC, and the ethernet cable from the openreach box that was install 2 weeks ago.

Re: Bloody slow broadband

jamesn123 — Tue, 06 Feb 2024 14:27:31 GMT

@Markymate06

That is odd. I would have expected the situation to improve and stay like with the powerline being out of the picture.

What happens if your Q box is unplugged as well?

Re: Bloody slow broadband

Markymate06 — Tue, 06 Feb 2024 14:41:03 GMT

As I went to unplug the Q box I noticed that the port it was plugged into, the light was yellow no green. Anyway, unplugged and tested by page hopping again and so far it seems faster and stable, not slowing down like before.

I'm guessing this router can only work properly when only one port is being used.

Re: Bloody slow broadband

Markymate06 — Tue, 06 Feb 2024 16:30:19 GMT

@jamesn123 Just to upate you, the slow speed/page loading is back. The only thing to unplug now is the PC, but thats just getting silly. Think it might be the router as its been doing the this before full fibre became availible in the street. I upgraded because I thought that the old system was slow.

Maybe time to call Sky and see what they say?

Thank you for all your help.

Mark

Re: Bloody slow broadband

jamesn123 — Tue, 06 Feb 2024 16:51:09 GMT

@Markymate06

If its doing it with just one device connected then I would say it has to be either the router or the laptop itself

Re: Bloody slow broadband

Markymate06 — Tue, 06 Feb 2024 19:17:51 GMT

@jamesn123 Not a laptop, I'm using a NUC mini PC and run dianostics and everything working well, I use Edge browser, latest edition and again can't find any faults. I've tried using another browser and its just the same.

I use a VPN, but not sure that will make a difference?

Think it will be best to give Sky a ring and see what they have to say.

Re: Bloody slow broadband

jamesn123 — Thu, 08 Feb 2024 09:57:55 GMT

@Markymate06

It is entirely possible the VPN is causing it

Re: Bloody slow broadband

Markymate06 — Thu, 08 Feb 2024 13:00:15 GMT

@jamesn123 Called Sky yesterday, and after testing everything agreed to replace the router. It arrived this morning, all connected and working up to speed. So far, not dropping back to slow loading so happy my problem has been resolved🤞

Thanks for all your help and advice, it's been very much appreciated