topic Re: Broadband speed gone down in Broadband

Broadband speed gone down

dorset25 — Mon, 29 Jan 2024 16:09:53 GMT

Hello,

I have Sky Superfast Broadband and up until around a month ago was getting around 69 Mb/s download consistently. Since then, a couple of times I've noticed that the broadband has gone down and disconnected. The first time I raised a fault through the My Sky app and an Openreach engineer was required. Weirdly though the fault was cleared within a couple of hours. During that time the connection was up and down constantly.

Since then I've noticed the connection drop a couple more times. It looks like my speed has now dropped to around 62 Mb/s. The Sky app shows green on everything except Stable connection. However when I run a fault check it is saying everything is okay.

I'm conscious that perhaps my speed has been capped following the dropped connections or perhaps there is in fact a line fault.

Just wondering if it is worth contacting Sky to try and get them to remove the cap on the speed first of all?

Thanks

Re: Broadband speed gone down

GD1 — Mon, 29 Jan 2024 16:20:18 GMT

@dorset25 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Broadband speed gone down

dorset25 — Mon, 29 Jan 2024 16:25:13 GMT

Thanks for your reply. Here are the stats. 🙂

Re: Broadband speed gone down

jamesn123 — Tue, 30 Jan 2024 12:56:31 GMT

@dorset25

Your speed has indeed been capped by DLM likely due to the drops you had. However if the speed (67mbps) is not below the guaranteed minimum figure Sky gave you when you took the contract out then they likely wont investigate it. You may find that the speed comes back up on its own as DLM is designed to improve the line speed once it detects stability again.

Re: Broadband speed gone down

dorset25 — Tue, 30 Jan 2024 21:37:09 GMT

Thanks for your reply. 🙂

My guaranteed speed was 60mbps, so looks like I will just have to hope the line speed increases back up with DLM.

However, I've just checked the stats again and it seems the connection dropped again last night. 😞

Re: Broadband speed gone down

Chrisee — Wed, 31 Jan 2024 07:26:26 GMT

@dorset25 a short drop in the esrly hours is often the cabinet resetting the connection as a result of DLM activity.