topic Re: my socket where the purple cable (master microfilter) should go is from Virgin medio, can I use in Broadband https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549232#M374075 <P>Yes, I did it. Everything came...the only problem is the socket to fix that Master Microfilter,&nbsp; it's missing? I have just openreach but I can't fix it in</P> Mon, 29 Jan 2024 13:43:37 GMT CocoCoco 2024-01-29T13:43:37Z my socket where the purple cable (master microfilter) should go is from Virgin medio, can I use it t https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549197#M374071 <P>Hi. My socket where the purple cable (master microfilter) should go is from Virgin medio, can I use it too?&nbsp;</P><P>Please, could you tell me?</P> Mon, 29 Jan 2024 13:23:01 GMT https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549197#M374071 CocoCoco 2024-01-29T13:23:01Z Re: my socket where the purple cable (master microfilter) should go is from Virgin medio, can I use https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549212#M374072 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3961207">@CocoCoco</a>&nbsp;</P> <P>&nbsp;</P> <P>Typically not: Virgin Media have their own network and (in most cases) don't use Openreach data cabling.</P> Mon, 29 Jan 2024 13:34:15 GMT https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549212#M374072 TimmyBGood 2024-01-29T13:34:15Z Re: my socket where the purple cable (master microfilter) should go is from Virgin medio, can I use https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549215#M374073 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3961207">@CocoCoco</a>&nbsp;</P> <P>&nbsp;</P> <P>Have you orderd broadband from Sky at that address, and has the activation date arrived?</P> Mon, 29 Jan 2024 13:35:01 GMT https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549215#M374073 TimmyBGood 2024-01-29T13:35:01Z Re: my socket where the purple cable (master microfilter) should go is from Virgin medio, can I use https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549219#M374074 <P>Ok, I understand.&nbsp; Wher can I fix that Master Microfilter, please?&nbsp;</P> Mon, 29 Jan 2024 13:38:40 GMT https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549219#M374074 CocoCoco 2024-01-29T13:38:40Z Re: my socket where the purple cable (master microfilter) should go is from Virgin medio, can I use https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549232#M374075 <P>Yes, I did it. Everything came...the only problem is the socket to fix that Master Microfilter,&nbsp; it's missing? I have just openreach but I can't fix it in</P> Mon, 29 Jan 2024 13:43:37 GMT https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549232#M374075 CocoCoco 2024-01-29T13:43:37Z Re: my socket where the purple cable (master microfilter) should go is from Virgin medio, can I use https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549239#M374077 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3961207">@CocoCoco</a>&nbsp;wrote:<BR /> <P>Everything came...the only problem is the socket to fix that Master Microfilter,&nbsp; it's missing? </P> <HR /></BLOCKQUOTE> <P>If there's a missing or damaged faceplate then you'll need to report that to Sky.</P> <P>&nbsp;</P> <P>If you have an unfiltered master faceplate then you may require a plug-in microfilter which ISPs don't supply any more.</P> Mon, 29 Jan 2024 13:47:10 GMT https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549239#M374077 TimmyBGood 2024-01-29T13:47:10Z Re: my socket where the purple cable (master microfilter) should go is from Virgin medio, can I use https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549256#M374079 <P>Ok. The only one I have on the wall is from Virgin medio?&nbsp;</P> Mon, 29 Jan 2024 13:55:19 GMT https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549256#M374079 CocoCoco 2024-01-29T13:55:19Z Re: my socket where the purple cable (master microfilter) should go is from Virgin medio, can I use https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549322#M374090 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3961207">@CocoCoco</a>&nbsp;</P> <P>&nbsp;</P> <P>If there's no Openreach socket at all then you need to report that to Sky: unfortunately it may have been removed when Virgin came in, but there's still a record of it at the address.</P> Mon, 29 Jan 2024 15:06:11 GMT https://helpforum.sky.com/t5/Broadband/my-socket-where-the-purple-cable-master-microfilter-should-go-is-from-Virgin-medio-can-I-use-it-t/m-p/4549322#M374090 TimmyBGood 2024-01-29T15:06:11Z