topic Re: Sky Max DMZ resets in Broadband

Sky Max DMZ resets

DamoJMS — Mon, 29 Jan 2024 09:09:58 GMT

I used to use the Syk Q router's DMZ setting to remotely access a Rasberry Pi server within my local network.

Since "upgrading" I have set up the Sky Max router in the same way using the My Sky app, however the setting doesn't appear to do anything and the fixed IP I set in there changes within a day either to the IP +1 or the DMZ switches off altogether.

Does anyone have any experience of the DMZ using the Sky Max router?

Re: Sky Max DMZ resets

Chrisee — Mon, 29 Jan 2024 09:46:15 GMT

@DamoJMS the DMZ option is relatively new option for the SR213 Sky Max hub and so the forum has limited experience but assuming you set it up using the My Sky app it should stay set unless you reset the hub (pressing and holding the wps button unitl the power light flashes resets the hub to factory settings).

If it isnt sticking this needs to be reported to Sky.

Re: Sky Max DMZ resets

DamoJMS — Mon, 29 Jan 2024 10:02:58 GMT

Thanks @Chrisee ! I'm definitely not resetting the router. How do I go about reporting to Sky?

Re: Sky Max DMZ resets

Chrisee — Mon, 29 Jan 2024 10:38:22 GMT

@DamoJMS I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky Max DMZ resets

Lisa-P1987 — Mon, 29 Jan 2024 10:40:16 GMT

Thanks for escalating this. We’ve sent @DamoJMS an invite to chat.