topic Re: Engineer Visit Activation in Broadband

Engineer Visit Activation

Ellel8 — Mon, 29 Jan 2024 08:57:26 GMT

Is there not a live chat to speak to a person ??
anyway , I was supposed to have an engineer visit today to activate my broadband but I'm in hospital with my 5 year old

I wanted to ask however, I already have a bt master socked but the end of the Ethernet cable don't fit, would it work if it had a fitted one? Can I not just get a Ethernet cable sent to me?

secondly can I rearrange my appointment for the end of the week, as my daughter is extremely unwell. I shouldn't be charged as I tried to contact last week but I have no clue how to speak to somebody! I cannot speak on phone I'm partially deaf and find it really difficult

Re: Engineer Visit Activation

cookiemonsteruk — Mon, 29 Jan 2024 09:00:48 GMT

@Ellel8

If you have received an ethernet cable from sky it sounds like you are getting full fibre fttp which requires an engineer visit to the house to install a fibre optic ont

Re: Engineer Visit Activation

Ellel8 — Mon, 29 Jan 2024 09:04:08 GMT

ah I see they did visit and do something outside just wondered if plugging it into the bt master socket would make it work

Re: Engineer Visit Activation

cookiemonsteruk — Mon, 29 Jan 2024 09:14:41 GMT

@Ellel8

No, the ethernet will plug into an ont

Which i assume hasn't been installed inside your house

Best contact sky to rearrange the appointment

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Engineer Visit Activation

jamesn123 — Tue, 30 Jan 2024 11:52:44 GMT

Hi @Ellel8

Unfortunately you will likely be charged for a missed appointment as notification is required. You could try and dispute this with Sky. If you are hard of hearing and struggle to contact Sky it may be worth you registering with the accessibility team

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.skyaccessibility.sky/

As for re-arranging your appointment its likely to be longer than the end of the week due to the availability of Openreach engineers. Again you'll need to get in contact with Sky to re-arrange this.