https://helpforum.sky.com/t5/Broadband/Returns-query/m-p/4547841#M373890 <P>I recently moved my broadband to another provider. I looked online to return the sky broadband box as the new firm had told me there would be a charge. &nbsp;I paid for the return at the post office. Now, I have been in touch with sky as they have kept on charging me! I finally now have a cancellation email and they are now saying I must return the equipment or I will be fined - I already returned it. Any idea how I can resolve this please?</P> Sat, 27 Jan 2024 13:04:09 GMT Redtilda6 2024-01-27T13:04:09Z https://helpforum.sky.com/t5/Broadband/Returns-query/m-p/4547841#M373890 <P>I recently moved my broadband to another provider. I looked online to return the sky broadband box as the new firm had told me there would be a charge. &nbsp;I paid for the return at the post office. Now, I have been in touch with sky as they have kept on charging me! I finally now have a cancellation email and they are now saying I must return the equipment or I will be fined - I already returned it. Any idea how I can resolve this please?</P> Sat, 27 Jan 2024 13:04:09 GMT https://helpforum.sky.com/t5/Broadband/Returns-query/m-p/4547841#M373890 Redtilda6 2024-01-27T13:04:09Z https://helpforum.sky.com/t5/Broadband/Returns-query/m-p/4547872#M373896 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3918822">@Redtilda6</a>&nbsp;</P><P>Hopefully you have kept the reciept for the return postage to the sky return centre.</P><P>You would be quicker to call SKY again and the advisor will explain how to upload the reciept</P><P>to the site so they can check and track the return back to them.</P> Sat, 27 Jan 2024 13:31:41 GMT https://helpforum.sky.com/t5/Broadband/Returns-query/m-p/4547872#M373896 JimM1 2024-01-27T13:31:41Z