topic Re: WiFi keeps dropping and reconnecting in Broadband

WiFi keeps dropping and reconnecting

Abdulrahim — Thu, 25 Jan 2024 18:12:09 GMT

The WiFi will at random turn off and start flashing orange then the light will turn off completely then eventually in a random amount of time turn back on his has been going on for around 24 hours and is extremely annoying any help or communication would be much appreciated.

Re: WiFi keeps dropping and reconnecting

Highlinder — Thu, 25 Jan 2024 19:56:03 GMT

@Abdulrahim Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: WiFi keeps dropping and reconnecting

Abdulrahim — Fri, 26 Jan 2024 02:09:32 GMT

It says it looks good even when it's not working

Re: WiFi keeps dropping and reconnecting

Chrisee — Fri, 26 Jan 2024 07:32:35 GMT

@Abdulrahim pleae post your hub's stats see Find your Sky Broadband router statistics

Re: WiFi keeps dropping and reconnecting

Abdulrahim — Fri, 26 Jan 2024 15:55:39 GMT

Router Statistics

System Up Time: 02:07:52

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 523418 612634 0 66651 193600 02:03:23 LAN Up 557026 475816 0 38956 37158 02:07:52 WLAN (2.4 GHz) Up 92270 55245 0 600560 45275 02:06:06 WLAN (5 GHz) Up 18940 2706 0 708 0 02:06:04

Broadband Link Downstream Upstream Connection Speed 49000 kbps 14993 kbps Line Attenuation D1(13.0 dB) , D2(26.1 dB) , D3(40.3 dB) U0(0.8 dB) , U1(21.1 dB) , U2(30.1 dB) Noise Margin 9.1 dB 9.2 dB

Re: WiFi keeps dropping and reconnecting

jamesn123 — Tue, 30 Jan 2024 11:21:55 GMT

Hi @Abdulrahim

You do look to have a line fault it would be best to call Sky about it and claim you are getting lower than expected speeds & its dropping out