topic Re: Openreach Full Fibre Install in Broadband

Openreach Full Fibre Install

Howler1987 — Thu, 28 Dec 2023 11:08:26 GMT

Help Please,

I've just had a Sky Engineer visit as I've upgraded to Full Fibre. He's installed a small white box inside the house and fed the wire to the outside etc, white box has 2 green lights and 1 red one. He went on to say Openreach now need to attend to finish the install on the outside.

My original email said Openreach should have attended first but I'm guessing they haven't. Anyone experienced this before? Any help would be great

Re: Openreach Full Fibre Install

NiCkDee24 — Thu, 28 Dec 2023 11:24:49 GMT

Honestly, with the type of issue you have, i would ring sky straight away so they can contact openreach as soon as possible and hopefully get this resolved and a new appointment booked in quick.

Re: Openreach Full Fibre Install

TimmyBGood — Thu, 28 Dec 2023 11:31:00 GMT

@Howler1987

There's no particular problem with doing second stage (CSP to ONT) before first stage (CBT to CSP) : it's just that the broadband can't actually work until both stages are complete.

Re: Openreach Full Fibre Install

AnfieldSouth16 — Wed, 24 Jan 2024 16:28:53 GMT

From Openreach's website, I can see that my address is due to be able to get full fibre at 1000Mbps by March 2024. However, from Sky Broadbands website, I cannot see when full fibre is going to be made available at my address?

Re: Openreach Full Fibre Install

TimmyBGood — Wed, 24 Jan 2024 16:41:40 GMT

@AnfieldSouth16 wrote:

However, from Sky Broadbands website, I cannot see when full fibre is going to be made available at my address?

That's to be expected: an ISP doesn't have to publish any such dates.

Re: Openreach Full Fibre Install

AnfieldSouth16 — Wed, 24 Jan 2024 17:08:19 GMT

It would be helpful if they would, so that we don't start looking for alternative ISP's?

Re: Openreach Full Fibre Install

TimmyBGood — Wed, 24 Jan 2024 17:22:36 GMT

@AnfieldSouth16

An ISP on the Openreach network can only purchase wholesale FTTP and resell it to subscribers over that network once this is actually live and has been added to their own retail system: in any case there'd be very little point in them using predicted dates when these frequently slip.

Re: Openreach Full Fibre Install

Chrisee — Wed, 24 Jan 2024 18:02:21 GMT

@AnfieldSouth16 the dates on that Openreach site should be taken as a rough indication. Once work starts in your area it is pretty obvious as there will be Openreach and their contractors vehicles in roads then everything goes quiet for a few weeks while the new cabelling is connected up etc.before orders can be accepted. Locally it was 6 weeks from when they dug up my road before I could order.

Re: Openreach Full Fibre Install

peter-marlow+1966 — Thu, 25 Jan 2024 06:45:16 GMT

Do you have the my sky app, if so login to it with your sky I'd go to broadband run check service one it will tell you what speed you are getting and to if full fibre is available in your area and what speed, I had fttp in stalled last week 1 open reach engineer did the lot, white box inside, grey box outside and all cables, took him about 2 hours all together

Re: Openreach Full Fibre Install

Chrisee — Thu, 25 Jan 2024 08:03:08 GMT

@peter-marlow+1966 glad your fibre upgrade was simple. Some are but some are not and can take literally months where multiple stages need to be done. All full fibre lines should support up to Sky's Gigafast service customers can order the service they need

Re: Openreach Full Fibre Install

AnfieldSouth16 — Thu, 25 Jan 2024 08:41:05 GMT

I have the MySky app and it tells me what speed I am getting but not when full fibre might be available.

Re: Openreach Full Fibre Install

Chrisee — Thu, 25 Jan 2024 09:13:29 GMT

@AnfieldSouth16 it wont tell you anything until Openreach have run the fibre supply to your road and alowed their customers the ISPs like Sky to place orders.

Re: Openreach Full Fibre Install

peter-marlow+1966 — Thu, 25 Jan 2024 20:02:34 GMT

When you use the my sky app to check your broadband speed when it has finished doing the if full fibre is available in your post code it will say great news and tell that sky full fibre broadband is now available, that's how I found out about it in my area

Re: Openreach Full Fibre Install

peter-marlow+1966 — Fri, 26 Jan 2024 08:58:14 GMT

Also the open reach engineer told me last week when he was fitting my full fibre , that all the copper phone lines will be changed to fibre one's by December 2025 and the old phone lines will be cut off all over the country

Re: Openreach Full Fibre Install

Chrisee — Fri, 26 Jan 2024 10:39:36 GMT

@peter-marlow+1966 wrote:

Also the open reach engineer told me last week when he was fitting my full fibre , that all the copper phone lines will be changed to fibre one's by December 2025 and the old phone lines will be cut off all over the country

@peter-marlow+1966 its a little more complicated than that. It is true thst the copper PTSN service is planned to be switched off in Dec25 but that is not the end of copper phone lines as broadband services will continue using them for some more years but voice services will generally switch to be through the router. This article explains more https://www.moneysupermarket.com/news/what-is-the-pstn-switch-off/#:~:text=The%20UK%27s%20telephone%20network%20is,Internet%20Protocol%20(VoIP)%20services

Just before Christmas the government announced a system to protect vulnerable users see https://www.ispreview.co.uk/index.php/2023/12/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html

Re: Openreach Full Fibre Install

TimmyBGood — Fri, 26 Jan 2024 11:06:17 GMT

@peter-marlow+1966 wrote:

all the copper phone lines will be changed to fibre one's by December 2025

As @Chrisee indicates, the national optical rollout isn't on anything like that schedule, particularly as difficulty mounts in reaching more remote locations. IP service delivered over existing copper bearer cable (i.e. a 'phone line') is likely to continue to at least the end of the decade: it's the analogue signal over that cable which is due to cease.

and the old phone lines will be cut off all over the country

I think they've been consuming too many Telegraph/Mail scare stories: 'cutting off' telephone users, particularly vulnerable ones, is something the whole project is specifically structured to avoid, otherwise it would never have been sanctioned by Ofcom (which effectively means it has government permission)

Re: Openreach Full Fibre Install

cuke — Fri, 26 Jan 2024 11:38:36 GMT

Apologies for butting in this thread.

The BT wholesale checker is now telling me that full fibre is available at our address, but how long does it take for Sky to register this is the case?

Re: Openreach Full Fibre Install

TimmyBGood — Fri, 26 Jan 2024 11:41:36 GMT

@cuke wrote:

The BT wholesale checker is now telling me that full fibre is available at our address, but how long does it take for Sky to register this is the case?

Multiple posts suggests that other ISPs are faster at updating their sales systems than Sky Broadband.

There was some speculation that Sky might only do a database update monthly.

Re: Openreach Full Fibre Install

Chrisee — Fri, 26 Jan 2024 11:49:18 GMT

@cuke give them a ring I ordered my switch literaaly a day after the database was updated and the agent could find the details and place the order.

Re: Openreach Full Fibre Install

peter-marlow+1966 — Fri, 26 Jan 2024 11:57:40 GMT

Watch you tube bbc breakfast bt to end use of copper phone lines by December 2025 and an open reach engineer is not going to lie while is was taking to has he was putting my fttp in place last week I'm the South East of the country